Udit Pradhan, Chba Email & Phone Number

Marlow, England, United Kingdom

As an Associate Business Operation Specialist within the Client Success team at IDeaS Revenue Solutions, I am responsible for driving operational excellence to ensure the success of our clients. Leveraging my learnings in PowerBI and Salesforce, I play a pivotal role in analyzing client data, developing interactive dashboards, and streamlining processes to enhance the overall efficiency of the team.Key Responsibilities:Data Analysis and Reporting: Extract actionable insights from client data using PowerBI, providing valuable analytics to inform decision-making and drive strategic initiatives.Salesforce Administration: Manage Salesforce configurations, user support, and data integrity to streamline client management processes.Intra-Departmental Collaboration: Collaborate closely with Client Success Managers across the globe to identify opportunities for operational improvement and drive alignment towards common goals.Process Optimization: Continuously assess and refine operational processes to increase efficiency, scalability, resulting in enhanced client satisfaction and business success.

Marlow, England, United Kingdom

As a Client Success intern, played a key role in supporting the IDeaS Success Manager team to optimize client relationships. Contributed to the implementation and maintenance of CRM systems and processes, enhancing customer engagement, satisfaction, and loyalty. Responsible for collecting, organizing, and managing customer data within the CRM system, and actively participated in data analysis to uncover insights and trends for informed decision-making and process improvements. Collaborated with the Client Success team to identify and implement process optimizations, enhancing Client Success workflows, data management practices, and customer communication strategies. Additionally, led a Capstone Project by developing a reporting tool that integrated Microsoft Office (Power BI) and CRM system (Salesforce), resulting in a 20% reduction in the time required to collate data for Success Managers.

Oxford, England, United Kingdom

As a Bartender and Barista at a fast-paced restaurant within the IVY Collection, owned by Caprice Holdings, I excel in accurately fulfilling customer orders while maintaining adherence to the company's high standards. My core responsibilities include efficiently responding to tickets and actively participating in end-of-the-day tasks to prepare the space for smooth operations. I conduct evaluations of stock levels, promptly reporting to supervisors for replenishment and ordering to ensure optimal inventory management.

Udaipur, Rajasthan, India

Accomplished professional with expertise in managing daily operations within the Food and Beverage Services department, encompassing Restaurant Operations, Bar and Pool Bar Operations, In-room Dining Operations, and Events. Led the charge in optimizing Bar and Pool Bar operations, enhancing standard operating procedures (SOPs), and proactively recommending changes to optimize resource utilization and cost control.Drove the training and onboarding initiatives for new team members through the curation and delivery of comprehensive training sessions, showcasing a commitment to upholding company standards. Fostered collaboration with various operational and non-operational hotel departments, fostering seamless inter-departmental and intra-departmental communication.Instrumental in designing and delivering exceptional products and services, ensuring a distinctive and exceeding experience for every guest. Committed to surpassing guest expectations and contributing to the overall success of the hospitality establishment.

Mumbai Area, India

Collaborating seamlessly with all four essential divisions—food and beverage service (banquets and restaurants), kitchen (pastry and bakery), front office (front desk and guest relations), and housekeeping—on a rotating basis. Ensuring a holistic and well-rounded engagement with each core department to contribute to overall operational excellence.

Master Of Science - Ms, International Hotel And Tourism Management, Merit

Activities and Societies: Bacchus Society - Member- Specialized in modules like International Marketing, Inter-Cultural HR Management.

Bachelor Of Science - Bs, Hospitality And Hotel Administration, First Division

Activities and Societies: As a student member of the anti-ragging committee, I am committed to preventing and addressing any incidents.

Tourism And Travel Services Management, First Division