Pradip Kumar Roy Email & Phone Number

Narayanganj

Narayanganj

Narsingdi

JOB RESPONSIBILITY: FINANCIALAchieve set targets in terms of building products through the branch. Ensure daily reports are done accurately and on timely basis Increase the customer base. SERVICE QUALITY Provide friendly and responsive customer service by using skills for excellent customer service. Ensure superior service quality and out serve commitments Interview and answer all sorts of customer queries. Handling customer complaints in a positive manner and converting complaints into service improvement opportunities. OPERATIONSEnsure that premises and security services in branches are being well managed and controlled. Ensure the vault is being maintained as per the vault limit. Monitoring the Deposit account opening, closing and modification.  GOVERNANCE, MANAGEMENT OF REGULATORY AND COMPLIANCE FRAMEWORKDocument adequate processes and procedures to cover all perceivable risks and their mitigates. Ensure consistency of communication with staff, on compliance requirements and non negotiable standards. Ensure DCFCL is being maintained properly and timely in branches. EXPENSE CONTROL & MIS Ensure that any or all expenses for branches are processed as per policy and with due diligence. To ensure daily reports are done accurately and on timely basis. PEOPLECreate an environment where the channel will operate effectively as a team demonstrating the values of LBFL. Have open channels of communications with staff. Organize training for staff based on training gaps identified. Handle career planning and professional performance management. Ensure job rotation within the branch.

02) Since November 2010 to November 2012 I have been transferred to Regulatory & Internal control department and working as Manager Internal Audit & Inspection HO& ROC. JOB RESPONSIBILITY: Prepare yearly audit plan. Analyze various risks of Investments & consolidated the Audit findings on risk basis. Port folio analysis of the SME products. Prepared and submitted audit report to Managing Director and Board Audit Committee. Coordinating with 59 numbers of SME auditors. Guidance on various issues regarding the Enterprise Visit both pre and post loan and administrative issues. Prepared monthly presentation for the management. Verify the control policies and procedures. To Compliance with applicable laws and regulations. Carry out surprise inspection in the sensitive areas of the Bank. Carry out Investigation on various issues time to time a required by the management. Work with Bangladesh Bank audit team and special assignment regarding various compliance issues. Organizing AGM and EGM To conduct Annual Comprehensive Audit of HO/branches/ROCs/SME unit offices.  To conduct Spot Audit on Branches within three months operations since inception in terms AML and operational issues. Comprehensive Audit at HO:• Special Asset Management under Credit Risk Management• Retail and SME Collection Unit under Credit Risk Management• Deposit Origination Unit (SME)• Cards Business (Sales, Product, Merchant acquiring) under Retail Banking Division03) Since March’2009 to November 2010 I have been working as a Senior Principal Officer & Territory Manager, Recovery & Legal Administration of SME Collection, Credit Risk Management.04) Since March’2008 to February’2009 I had worked as a Principal Officer & Territory Manager, Recovery & Legal Administration (Re-designated from Team Leader) SME Banking Division.05) Since February’2007 to February’2008 I had worked as a Senior Officer & Team Leader of Chittagong

Master Of Business Administration (M.B.A.), Accounting And Finance, 2Nd Class(Masters) Mba (B+)

Activities and Societies: in college life I was a member of Debating club of Notre dame college and participate inter college chess.

1996/97, Accounting And Finance, B+