Asst. Manager-Service
CurrentI am looking after receiving customer complaints and resolving the complaints received from Indian Railways pertaining different types of batteries used by them. I also maintain very good relationship through prompt correspondence to their querries. I manage a team of 60 people deployed all over India to carryout servicing and preventive maintenance of batteries in Indian Railways. I provide financial support to our representative to meet the opertional requirement as defined by company rules. I teke care of dispatch of bateries to meet the requirement of our customer and also ensure that the defective batteries collected and booked back to our factory. I interact with our production depatment, dispatch section and quality assurance department for timely production and delivery of correct type of batteries after quality check. I ensure that all activity is carried out keeping in mind the growth of our company, satisfaction of the custmer and comfort of our representative at different location.