Pradip Pun Email & Phone Number

London, United Kingdom

Inmarsat is the world's leading provider of global mobile satellite communications. They provide voice and high-speed data services to almost anywhere on the planet - on land, at sea and in the air.• Using SCCM 2007 & 2012, Blackberry Enterprise Server, Windows Server 2008 R2 and Active Directory, Microsoft Exchange, Print server, Windows XP, Windows 7, Microsoft Office 2010 & 2013, Blackberry, Android and iOS Mobile devices, McAfee Endpoint Encryption and Protection, McAfee ePolicy Orchestrator, Avecto Privilege Guard, Remote Desktop, Citrix Access Gateway, Entrust Identity Guard, Defender Token, Cisco AnyConnect VPN, Cisco ISE, Aruba switch, Office Communicator System (OCS), Microsoft Lync 2013, Troubleshooting HP laptops and printers, patching network cables, configuration of switch using Putty.• Working in a team of 15 and supporting up to 2000 users and liaising with various support team; face-to-face, via email, OCS, Lync and over the phone, logging issues using the Microsoft Service Manager and escalating where appropriate to different support team for all Inmarsat core Business Systems.• Account and group management using Active Directory and Microsoft Exchange such as creating new users, resetting passwords, setting up new mailboxes, creating and modifying distribution lists, email forwarding.• Providing network access to the corporate network by registering the MAC address of the laptop to Aruba Wireless Controllers around the globe and troubleshooting if the connectivity is not established.• Configuring network VLAN using putty and patching network cables for desktop PCs and printers.• Performing operations like general troubleshooting and performance boosting using Cisco Identity Service Engine (bespoke network application), defragmentation, disk cleanup, virtual memory, system diagnostics, upgrading memory, updating drivers.• Floor walking, walk-ins and resolving issues face to face or escalating to appropriate support team if required.

London, United Kingdom

Dentsu Aegis Network helps clients build consumer relationships by communicating their products and brands effectively. Their distinctive and innovative range of products and services include marketing and communications strategies through digital creative execution, media planning and buying, mobile applications, SEO, content creation, brand tracking and marketing analytics.• Liaising with users via email and phone in order to upgrade their device. • Dealing with SCCM 2012, Windows XP, Windows 7, Active Directory, Outlook 2010, Dell laptops and PCs, hardware and software upgrade.• Floor walking and setting up PCs for staffs and new starters.• Troubleshooting and resolving issues during hardware and software installation.

London, United Kingdom

Fieldfisher is a European law firm with practices in many of the world's most dynamic sectors including Real Estate, Energy, Financial Services,Government & Public Services, Hotels & Leisure, Life Sciences, Media, Telecoms and Technology.• Using System Center Configuration Manager (SCCM) 2012 thus, providing more effective IT services by enabling secure and scalable software deployment, compliance settings management, and comprehensive asset management of desktops and laptops.• Migrating Windows XP to Windows 7 to hundreds of desktops and laptops.• Upgrading Office 2003 to 2010 and installing various required application software.• Communicating with users via phone, email or ‘Office Communication’ regarding their user profiles and additional information required building their new desktops / laptops.• Logging remotely to backup user’s documents and change roaming profile.• Restoring backed up profiles using VB script to desktops and laptops for individual users.• Setting up mail boxes connected to Exchange server in Microsoft Outlook for each user.• Using Active Directory and Group policy settings for folder redirection and granting remote access for laptops’ users.• Testing Office 2010, Outlook, devices like local printer and other application software to ensure that users will not face unwelcoming issues while using their new device.• Floor walking to make sure deployment has been accomplished successfully and assisting if any support is required.• Received training on understanding and application of Worksite 8.5 which is essentially document management system used in this law firm. • Understanding of various application software like Winscribe, Ecopy and Workshare Compare used in the firm.• Fixed issues related to Office 2010, Winscribe, FRx 6.7 Designer during their installation and support.

London, United Kingdom

Crew Clothing is a UK-based clothing retailer that specialises in luxury British casualwear for men and women. The company sells clothing through its 60 stores across the UK, website and via mail order, with over 3.2 million catalogues mailed every year.• Provided 1st line support to stores and staffs by answering phones and email to resolve the hardware and software related issues, for an instance receipt printer errors.• Used online request ticketing system to deal with hardware and software issues, and escalated to senior engineer if it could not be resolved.• Patched up the connection cables in switch to establish connection of voice link and data link.• Resolved the hardware and software related issues by floor walking.• Liaised with third parties to resolve the hardware specific issues, for example, new printers’ issues was supported and resolved by third parties.• Created and deleted users and reset passwords from Active Directory.• Provided support to stores and staffs using Team Viewer software where I can resolve their issues remotely.• Resolved issues related to printers and memory in Mac and Windows PC.• Involved with the company’s project to upgrade tills system from Windows XP to Windows 7 that required using image of reference computer and deploying it to other computers and met deadline to complete the project.• Configured various settings in PCs such as renaming computer, team viewer, task scheduler, power options, Outlook using Microsoft Exchange, SQL Server Management Studio 2012, IPv4 and DNS settings, restoring backed up files.• Arranged and installed required hardware and software for new and relocated staffs as per seating plan.• Provided high quality customer service by meeting SLA's with basic awareness of ITIL best practice.• Managed the old equipment like PC, monitor and printers required to dispose for WEEE recycling collection.

Postgraduate Diploma In Computer Science, Computer Science

Post Graduate Diploma In Information Technology, Information Technology

Bachelor Of Science In Information Technology, Information Technology

Gce A Level

Gce O Level

School Leaving Certificate