• Manage Software upgrades, Patches and Maintenance installations, adheres to standards. Maintains system documentation. • Manage application maintenance (addition, changes and removal).• Research, test and install software updates and patches to supported applications and various Microsoft Operating Systems as per vendor advice.• Maintain Software inventory and documents to track changes/updates.• Experience with supporting and installing MS operating systems at a proficient… Show more • Manage Software upgrades, Patches and Maintenance installations, adheres to standards. Maintains system documentation. • Manage application maintenance (addition, changes and removal).• Research, test and install software updates and patches to supported applications and various Microsoft Operating Systems as per vendor advice.• Maintain Software inventory and documents to track changes/updates.• Experience with supporting and installing MS operating systems at a proficient level.• Proficiency and good knowledge of testing wide range of Windows software programs including Microsoft Office (Outlook, PowerPoint, Excel and Word), Windows 2008/Windows 2012/Windows 7.• Ability to support enterprise applications in the financial and banking industry.• Knowledge of using software deployment systems to install applications and packages.• Establishing and continually improving the policies, procedures and methodologies surrounding the packaging and distribution of software.• Knowledge of GPO restrictions, operational Security Guidelines (OSG) and various software service layers.• Conduct application tests in accordance with application testing processes and procedures like Vulnerability, Compatibility, Integration tests with some specific tests at end user side.• Decision making for the software deployment and deployment strategy.• Plan, manage and coordinate new package release, with multiple teams including software packaging, SCCM, release management and business units.• Proactively tracking and installing upgrades, patches, and service packs. Show less

 Experience translating business processes and end-user requirements into functional system requirements that improved productivity and reduced operating costs. Documented Procedure to be followed with all support teams. Providing trainings through video conference to Circle Engineers.  Server OS – Server 2012, 2008 & Server 2003  Client OS - Windows 8/8.1, Windows 7, Windows Vista & Windows XP management, DOS. MBAM v2.5 Server Installation & GPO Configuration… Show more  Experience translating business processes and end-user requirements into functional system requirements that improved productivity and reduced operating costs. Documented Procedure to be followed with all support teams. Providing trainings through video conference to Circle Engineers.  Server OS – Server 2012, 2008 & Server 2003  Client OS - Windows 8/8.1, Windows 7, Windows Vista & Windows XP management, DOS. MBAM v2.5 Server Installation & GPO Configuration, POC. Device Lock Server v7.3.6 Installation & configuration, license management. BitLocker, MacAfee EEPC 7.0, and Safeboot. AD Management. Providing day-to-day support of Desktop, Server and Network environment. Network troubleshooting. Knowledge about ITIL Process. Show less