Product Owner - Educational Game Domain

Role: Lead - Learning HUB Management - International DeliveryLeading a team of Web Developers, Functional Consultants, QAs for setting up and BAU support of Online Content Marketplace for B2B, B2C for in-house as well as external clients (UK, US, Latin America)Setting up pre sales demos for learning hub, LMS based platforms for different geographies Setting up courses, communities, assessment products as per client requirement Conduction of Content, Product and Platform QA

Role: Head Operations and Delivery – TCS iON Digital Learning HubSetting up of Online Content Marketplace for B2B, B2CSetting up courses, communities, assessment bundles through various delivery engines (LMS)Day to day operation management for MarketplaceSourcing content from various vendors for Online MarketplaceContent evaluationSetting up AnalyticsBuilding various business development capabilitiesHelping the marketing team to derive the strategies

• Creation and management of learning content for a varied range of courses • Designing & Deploying Learning Management System (LMS / LCMS) for as per customer SLA through Product Development Team• Architecting Presales solutions for Govt & private sectors for mainly IT learning solutions• Ensuring Delivery Excellence for all Education & Training centres across India• Ensuring adherence to QMS policies in all Education & Training centres• Assessing instructor’s performance and the effectiveness of training programs through class room quality analysis, feedback analysis, Root Cause Analysis & providing recommendations for improvement to ensure consistent high CSI• Responsible for manpower planning and attrition, development requirements and diversity management• Hiring trainers and resources for Product Development Team• Reviewing performance of direct & indirect reportees; allocating appropriate roles to the team members with defined goals

• Interfaced with sales team in developing approach notes for various prospects / clients that link to industry / technology trends to create demands for CMC solutions• Comprehended the Bid Win Themes and created high quality response to RFIs / RFPs in the given timelines• Prepared effort estimation, pricing sheet & cost models • Headed a Training Delivery Team as a Project Manager to provide complete training solutions to customers like TCS, ITC, HUL, etc. • Assisted BD team in delivering presentations to client teams and scoping potential engagements• Ensured on-time billing and collections & profitability as planned• Organised Train-the-Trainer programmes for franchises spread all over eastern region and ensured delivery quality for entire Eastern Regional Franchises

• Headed an Infrastructure Support Team to support all aspects of System Infrastructure to maintain system infra for setups for entire Eastern India and for franchisees spread over eastern states like West Bengal, Bihar, Chattishgarh, Jharkhand, Orissa, Assam, etc.• Provided training on different technologies like Advanced Networking, Multimedia Technologies, Modern Photographic Techniques, etc. for corporate customers as well as regular students• Clients Handled: TCS, AMTRON, Indian Air Force, Indian Army, WBPDCL, UCO Bank, NSSO, DGCICS, OFB, DGFT, TTTI, etc.

• Imparted technical trainings to various corporate clients and engineers • Involved in system administration of the entire CMC E&T office network• Established network setup consisting of Routers (Cisco 2801/1751/1721 Routers), L2 Catalyst Switches (Cisco 2950), HP servers and over 200 Desktops with Windows Server 2000

Commissioning and Pre sales for Data Acquisition Systems