Approved Manager from UAE Central bank

• Managing the day to day branch operation which involves serving customers regularly, processing remittance transactions and purchase and sale of foreign currencies with a minimum turnaround time.• Maintaining cost to income ratio to the minimum and ensuring the branch makes maximum revenue by cross selling allied products such as National bonds/Mashreq Millionaire and ensuring cost efficiency by performing regular expense audits through branch accountant. • Providing regular training to 25 staff reportees on anti money laundering policies, products and standard operating procedures pertaining to my branch, area and region.• Ensuring strict internal controls and monitoring of operational risks.• Reconciliations with the allied product systems/agents (Western Union, Air Arabia, CPMT, CMT).• Onboarding new corporate customers and new tie ups (Smart Pay) for disbursing salaries under directions from Ministry of Labour, UAE. • Maintaining the optimum stock of foreign currencies so as to regulate and monitor the funding positions of the company towards remittances in different correspondent banks all over the world.• Looking after treasury positions of the branch in relation to the market, and maintain exceptional cost optimization levels by monitoring costs and increasing revenue.• Analyzing customer complaints/queries and ensuring to reduce customer dissatisfaction and bring about customer delight.• Suggesting process improvements to top Management at regular intervals.