Software Test Engineer
CurrentDuring my 3-year tenure at a product-based startup, I specialized in CRM, successfully completed 50+ projects, I've taken on various roles such as business analyst, software tester, support officer, and technical head. My efforts led to significant achievements:• Implemented a 6-stage Customer Onboarding process, resulting in a 70% increase in timely project deliveries.• Automated Customer Onboarding and Ticket System, reducing manual efforts by 50% and enhancing customer communication and support efficiency.• Established and led a successful team within 1.5 years, demonstrating effective time and team management skills.• Conducted rigorous Test Scenarios, Functional Testing, and Regression Testing, ensuring an 80% quality assurance rate.• Achieved an 80% customer satisfaction rate through adept Technical Support, Troubleshooting, Issue Resolution, and Escalation Management, leading to an impressive 80% customer retention rate.• I've gained valuable insights into the real estate industry. I've contributed to projects involving Lead Management Systems, post-sales processes, and channel partner systems. Including the Lead Validity concept.• Personally, I've led many real estate projects. End-to-end processes including requirement documentation, functional testing, regression testing, API testing, and CRON testing. Some notable projects I've worked on are Urban Tree Homes, Lifestyle Housing, Nova Life Space Private Limited, and Sameera Estate.In addition to my expertise in CRM, real estate and other industry, I have acquired valuable knowledge in various domains, including:📱 SMS Trai Registration📱 SMS Integration with CRM📞 IVR Account Set Up (Call Flow and IVR Integration with CRM)💬 Chatbot Account (Flow, Logical Jump, and Integration with CRM)📱 Business WhatsApp Registration with Meta📱 Business WhatsApp Integration with CRM💻 Pabbly Open Source platform🌐 Webhook.Site💼 Privyr
