Pradish Thomas Email & Phone Number

Doha, Qatar

Customer Focus Effective resource planning for customer service. Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills. Implements a high standard of customer focus within the store. Regularly assesses customer service standards within store Create seamless customer service orientation among store employees by ensuring timely and efficient customer service. Ensure customer needs are met and complaints/queries are resolved in a timely manner Assess mystery shopping feedback and prepare action plan for improvement Sales and Commercial Profit Achieve the revenue targets for the store. Achieve target productivity metric (sales per person per day, staff per sqft) for the store. Actively seeks ways to achieve or exceed shop sales targets. Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations. Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

Doha, Qatar

Customer Focus Effective resource planning for customer service. Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills. Implements a high standard of customer focus within the store. Regularly assesses customer service standards within store Create seamless customer service orientation among store employees by ensuring timely and efficient customer service. Ensure customer needs are met and complaints/queries are resolved in a timely manner Assess mystery shopping feedback and prepare action plan for improvement Sales and Commercial Profit Achieve the revenue targets for the store. Achieve target productivity metric (sales per person per day, staff per sqft) for the store. Actively seeks ways to achieve or exceed shop sales targets. Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations. Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff. Shop Keeping and Store Standards Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store. Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)

Dubai, United Arab Emirates

 Implements a high standard of customer focus within the store. Regularly assesses customer service standards within store Create seamless customer service orientation among store employees by ensuring timely and efficient customer service. Ensure customer needs are met and complaints/queries are resolved in a timely manner Assess mystery shopping feedback and prepare action plan for improvement  Sales and Commercial Profit Achieve the revenue targets for the store.  Achieve target productivity metric (sales per person per day, staff per sqft) for the store.  Actively seeks ways to achieve or exceed shop sales targets. Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.  Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff. Shop Keeping and Store Standards  Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.  Oversee and monitor the inventory management in the store ( stock availability, order management, back store management, stock movement within store) Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities  Ensure the company policy and procedures are communicated in a timely manner and adhered to  Monitor and handle customer complaints and take corrective action in line with Company policy

United Arab Emirates

 Customer Focus Effective resource planning for customer service.  Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.  Implements a high standard of customer focus within the store. Regularly assesses customer service standards within store Create seamless customer service orientation among store employees by ensuring timely and efficient customer service. Ensure customer needs are met and complaints/queries are resolved in a timely manner Assess mystery shopping feedback and prepare action plan for improvement  Sales and Commercial Profit Achieve the revenue targets for the store.  Achieve target productivity metric (sales per person per day, staff per sqft) for the store.  Actively seeks ways to achieve or exceed shop sales targets. Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.  Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

India

JOB PROFILE: Responsible in supporting the Operations Manager for the efficient implementation of seasons and monitoring of Sales activities in compliance with the systems, structures, standards, policies and procedures of the Company. Delivers the highest levels of motivation and development of team members and ensures individual and store compliance with all company and business partners regulations and procedures  Develop the Fashion Division as a team that possesses the necessary behavioral and technical competence to be an effective support to the attainment of the corporate vision.  Plan, develop, and implement strategies for generating resources and/or revenues for the stores of High End Brand Division.  Prepares budget of the stores.  Develop sales policies, systems, processes and procedures to ensure the consistent application and ease of sales operations. Provide business leadership and direction as well as manage resources to their full potential.  Prepare sales forecast by major product and/or service lines  Develop, optimize and maintain key performance indicators to ensure business growth.  Lead sales team to achieve revenue and product mix targets by building a high performance multi-disciplinary team.  Manage the sales operations in various stores to fulfil the business objectives Ensure all sales activity, planning and execution is at the highest levels Ensure that sales objectives set by the management are achieved Provide market place feedback Develop an account management processes to ensure efficiency and effectiveness are optimized. Contribute to pricing strategy for stocks on offer Ensure that as part of the sales team you operate and promote a culture of best practice in all you do.

Saudi Arabia

 Operations :- Implements and enforces all company policies / statutory requirements and ensures that all associates do the same as well, Manages inventory, shrinkage etc. and ensures that shrinkage issues are appropriately addressed , Manages all store reports, documentation etc. as required by the organization / government are maintained as per requirements , Reviews and analyses business / financial reports , Analyses past P&L performances and develop monthly, quarterly and annual budgets for the facility, Ensure risk control measures are met, Ensures cleanliness and safety of displays, Control costs, Maintain security of store and safety of associates. People Management :- Be a role model, living the values of the organization and implement the store code of conduct ,Create a positive, productive, engaging environment for associates, Recruits store team members, Communicates organization / facility direction to all associates at various forums about facility performance, current plans and actions to be taken to meet business goals, Manages and measures work of all direct reports, Creates an environment that supports reward and recognition mechanisms to function appropriately. Displays managerial courage on disciplinary issues and ensures all processes and documentation are completed for dealing with misconduct, Ensure all people processes (e.g. PMS, ORP etc.) are being implemented in the right spirit, as per timelines with appropriate follow up actions, Coach, mentor and develop the store teams Evaluates results of Gallup survey, formulates action plans with store teams and anchors execution of all such plans Monitor turnover levels and initiate appropriate action to increase retention. Merchandising:- Conduct daily tour of the store to visually scan all departments to verify that merchandise is in-stock, appropriately signed and the departments are fully stocked, neat, clean and organized,

India

 Review previous day’s performance. Discuss and analyze with the floor staff and plan out corrective measures. Ensure that tills on the floor are manned. Detailed floor inspection. Prepare layout plans depending on new lines and seasons. Plan stock movements – inward and outward. Prepare and mail/fax requisitions to the warehouse/merchandisers on time. To maintain a very pleasing and approachable disposition and personality. Ensure 100% customer satisfaction. Make sure that the floor staff take responsibility for their customers and regularly follow up. Find ways to personalize service and meet with customer's unexpressed needs. Assist in the closeout of tills and cash points. Be part of the closing and opening of the store as per schedules and routine. Responsible for the upkeep of the floor, stock rooms, bins, fixtures, focal points, special displays, trial rooms and till points. Ensure that the floor is well laid out; the merchandise is properly presented in the correct ratios and options on correct hangers, with the right size stickers and appropriate signage, wherever required. Set high standards of integrity, quality and efficiency of work by setting examples. Prepare daily, weekly and monthly reports as specified in the operations guidelines. To inspect and ensure cleanliness of trial rooms, toilets and staff rooms. Help the Store Manager/Manager Operations in maintaining security at the floor and prevent pilferage, theft, shoplifting etc. Help Marketing/Sales Promotions and plan out different strategies to make the promotion/events successful. Responsible for stock correction reconciliation. Accountable for stock in the floor.