Pradiv Gnanaraj Email & Phone Number

Coimbatore, Tn, In

Coimbatore, Tamil Nadu, India

Bengaluru, Karnataka, India

- Developed and deployed a machine learning model using Python, leveraging libraries like NumPy, Pandas, Scikit-learn, and TensorFlow.- Implemented data preprocessing, feature engineering, and model training pipelines.- Contributed to the development of a scalable web application using Django and FastAPI to serve the machine learning model.

- Automated tasks using Python scripts to streamline workflows and reduce manual effort.- Optimised database performance by identifying and resolving bottlenecks using Python scripts.- Implemented disaster recovery procedures to ensure business continuity.- Led a team of 8 members and managed multiple client projects simultaneously.- Contributed to the development and maintenance of web applications.- Managed IaaS cloud platform, ensuring optimal performance and uptime through proactive server monitoring and timely issue resolution.- Implemented automation scripts to streamline troubleshooting, reducing resolution time by 35%.- Led a team of 6 support agents, achieving 98% customer satisfaction.- Collaborated with cross-functional teams to resolve complex technical challenges.- Executed patch upgrades, OAT testing, and troubleshooting across multiple PODs.- Managed cloud backups and disaster recovery processes, including successful migrations.- Provided level 1 technical support, handling customer inquiries, and resolving web hosting issues.

India

- Developed internal tools for cost estimation and materials requirements using Python.- Created interactive data visualizations with Matplotlib to support decision-making.- Designed and implemented a GUI desktop application for budget tracking.

Coimbatore, Tamil Nadu, India

Managed high-volume customer inquiries and complaints, achieving a 98% first contact resolution rate.Collaborated with cross-functional teams to drive process improvements and reduce customer resolution times.Demonstrated strong problem-solving and communication skills in a fast-paced, customer-centric environment.Met customer satisfaction KPIs consistently, contributing to overall team performance.

Managed IaaS cloud platform, ensuring optimal performance and uptime through proactive server monitoring and timely issue resolution.Implemented automation scripts to streamline troubleshooting, reducing resolution time by 35%.Led a team of 6 support agents, achieving 98% customer satisfaction.Collaborated with cross-functional teams to resolve complex technical challenges.Executed patch upgrades, OAT testing, and troubleshooting across multiple PODs.Managed cloud backups and disaster recovery processes, including successful migrations.Provided level 1 technical support, handling customer inquiries, and resolving web hosting issues.

The Nilgiris, Tamil Nadu, India

Provided technical support for hardware and software issues, including OS installation (Windows XP, Windows 7),troubleshooting, and configuration.Installed and configured inkjet printers (various models), ensuring optimal performance and troubleshooting print-related problems.Implemented effective virus scanning and removal procedures using [specific antivirus software] to protect systems from malware.Delivered exceptional customer service by resolving technical issues promptly and efficiently.Gained proficiency in basic hardware troubleshooting, including CPU assembly and disassembly.

Bengaluru, Karnataka, India

Acquired foundational technical skills through hands-on experience in hardware assembly, maintenance, and testing.Demonstrated attention to detail and adherence to strict procedures in a regulated environment.Developed problem-solving abilities while troubleshooting complex equipment issues.

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Education record