-Successfully managed the wardrobe needs of HNI clients by providing them excellent client service.-Achieved 110% target every month by implementing clienteling skills ,CRM activities, product knowledge, upselling, cross selling, client relationship building and constant follow ups. -Took up additional responsibility as an in-store Visual Merchandiser, which resulted in deriving 30% increased in-store walking and brand awareness of unique Balenciaga merchandise, resulting to sales and brand discovery.-Maintained customer satisfaction with quick and professional handling of product return and exchange.Proficient in working on software like SAP, RPOS and Outlook with good knowledge of SOPs.-Well versed with back of house management and up keep of luxury products. Orchestrated the re-organisation of stock room merchandise for more successful inventory, surprise audits and cycle counts.-Managed store team of 7 as Acting Manager in absence of the Manager.-Trained and developed new hires in company process, product knowledge, customer service and selling techniques.-Maintained individual KPI’s resulting an average of 97% total, inclusive of overachieved targets, good UPT ratio, and additional responsibilities.

-Provided excellent customer service and built relationship with international clients to ensure their satisfaction. -Prepared merchandise for sales floor by pricing/tagging. Maintained excel of each category units present in store and warehouse.-Created marketing material for promotion purpose displayed on all digital platforms- instagram, facebook, TikTok. -Increased database and generated new leads by acquiring customer details through store walkings, e-commerce registrations, referrals, instagram ads, and email-marketing. -Increased business ROI by 30% for the year 2022.-Increased 30% brand awareness by influencer marketing, curating instore PR events for HNI, collaborating with Italian designers and through presenting/selling designs through multi designer fashion boutiques based in Swisserland, Paris, Cannes, Rome, Venice, Florence, Moscow and New-York. -Took up and additional opportunity as in-store Visual Merchandiser for Milan Design Week and Milan Fashion Week, maintained in-store merchandise, derived 20% increased walkings of tourists and locals.-Travelled across Italy for in-store fashion Exhibitions by adding 10% more profit in overall sales.-Achieved 110% monthly targets and maintained company standard KPI’s.-Maintained routine communication with clients to asses overall satisfaction, resolve complaints and promote new offerings. -Paid extra attention in customer retentions by CRM practises and customer experience.

Created and executed fashion contents for social media platforms in form of reels,and visual contents.Curated articles, drafted press materials, communicated with different media channels.Designed and strategised newsletter every week on mail chimp which resulted increase of 15% subscribers each week.

Worked closely alongside lead stylists and celebrity clients to select and provide suitable clothing and accessories for various special occasions.Assisted in wardrobe production of advertisements, movie shoots, fashion shows, weddings, press events, magazine editorials, etc. by dressing talent, and supervising wardrobe presentations on set.Conducted the followings for photoshoots and fittings:a)Preparations- scheduling and completing wardrobe pulls and shopping trips with showrooms and consignment retailers.b) Procedures- setting up wardrobe orderly and dressing clients in styled looks;c) Wrapping- sorting prepping and packing all clothes according to consignment returns.Established professional relationships with high-end designers and retailers, as well as maintained constant communications via email and social networking. Monitored, protected, and kept track of wardrobe pieces both on and off-set. Sustained current fashion trends through extensive marketing research, and integrated such trends within styling approach according to each celebrity client. Completed the Returning/ Coordinating/ Shipping of all sample pieces to show- rooms, stores, and rental houses.Helped client develop their individual unique style taste based on their artistic taste. Assumed lead stylist role when instructed to and if the stylist was unable to be present due to certain circumstances such as availability, illness, etc.

Communicated with various fabric, print, and trim vendors.Formulated cost sheets on MS Excel and managed PLM entry.Developed and maintained an archive for all existing styles and style numbers. Managed garment production which involved: creating cutting tickets and purchase orders; communicating with sewing contractors, sample makers, and print vendors to clarify and negotiate turnaround times.Conceptualized, developed, and followed up on first and production patterns and sample making. Optimized the full concept of production pattern and sample making by modeling as a fit model.Assisted in designing, through sketching and CAD, seasonal collections by identifying key colors, fabrics, prints, patterns, and silhouettes for upcoming seasons.

Researched, sourced, and identified current trends in global and local markets. Developed new techniques and ideas of current trends.Communicated with various fabric, print, and trim vendors.Proposed ideas and illustrations of new trends and fashions.