• Assist applicants and participants in the understanding of public assistance programs applicable to Federal and State regulations.• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations, and guidelines. • Conduct interviews, utilizing the agency’s eligibility system. • Provide case management assistance and troubleshooting.

Improved organizational filing system for confidential employee records, resulting in improved accessibility and efficiency. Oversaw all HR needs for 80+ employees’ operation across 1 location. Partnered with store manager to ascertain hiring needs and provide candidate recommendation.Prepared and modify documents including correspondence, reports, drafts, and emails. Implemented and participated in recruitment outreach programs at jobs fairs.

Monitored EEOC, new applicant first contact, developed new procedures and forms for company to use. Posted job requisitions both internally and externally for hiring manager using Workday. Conducted new-hire orientation, processed I-9 and W-4 information. Supervise three reports and coordinate work activities relating to payroll, time and attendance, garnishments, and leaves.

Compiling all the inbound communication (emails, phones etc.) and presenting it on a regular basis. Carried out monthly procurement of stationery for all store locations and managed and annual budget of 50,000. Handled the scheduling of all meeting and appointment for the store manager. Provided support to management resulting in positive impact on the company’s overall performance.