David Prado Email & Phone Number

Tokyo, Japan

- Resolve escalated technical issues from the help desk, including network connectivity problems, software configuration, and hardware failures, while providing technical support and troubleshooting for hardware and software issues both on-site and remotely.- Provide support for the securities trade floor, understanding business needs and delivering.

Japan

- Managed the life cycle of IT assets and computer replacements to keep them up-to-date.- Supervised the checking of all incoming and outgoing IT items.- Took care of everything from ordering to deploying IT equipment.- Kept detailed records of assets in ServiceNow.- Checked and tracked IT items, noting any changes or movements.- Created clear guidelines.

Tokyo, Japan

- Perform rack, build, cabling, configuration, and provisioning of both Inteland AMD servers.- Oversaw server hardware upgrades or custom build installations, configuring components such as CPUs, memory, storage, expansion cards, RAID, GPUs, andinternal cabling.- Executed the rack, cabling, and deployment of Layer 1, 2, 3 networkinghardware, including.

Tokyo, Japan

- Demonstrated problem-solving skills for identifying and resolving issues relatedto data center equipment and software.- Proficient in addressing issues at scale through the use of scripting,automation, and specialized tooling within the data center environment.- Conducted troubleshooting for server boot issues and managed image bootprocesses across.

Tokyo, Japan

- Provided comprehensive support to internal and external customers acrossWindows, Mac OSX, and Linux desktop environments through in-personinteractions, voice, and chat.- Conducted incident troubleshooting, diagnosing, and resolution of technicalhardware and software occurrences for client PC applications and configurations.- Installed and maintained.

Sasebo, Nagasaki, Japan

- Oversaw the coordination and delivery of contracted projects between SRF andYamaguchi Machinery.- Facilitated updates and modification meetings for contracted work, involvingSRF planners, QA, and Test teams to address planned and unplanned eventsbefore, during, and after repairs.- Acted as a liaison between workers and U.S. Navy personnel, ensuring.

Fukuoka, Japan

- Managed single-project contracts in Fukuoka region, specializing in data center and business repairs with global IT teams.- Fixed hardware issues with HP and Dell servers, handled inventory checks, and managed parts.- Provided support for IT teams with switches, firewalls, and cables.- Installed and replaced cables, managing different setups.- Installed.

Long Beach, California, United States

-System Administration - Managed the overall system administration for theServiceNow application and undertook the creation and maintenance of users,groups, modules, forms, and roles.- Table Management - Oversaw incident, request, and change tables, ensuringthe integrity of data and the smooth operation of workflows.- Catalog Item Management - Handled the.

Long Beach, California, United States

- Provide computer help desk support via telephone with end-users.- Perform diagnostics and troubleshooting of system issues, document help desktickets/resolutions.- Assist with physical PC workstation moves and set up.- Read technical manuals, confer with users, or conduct computer diagnostics toinvestigate and resolve problems or to provide technical.