Jessica Prado Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Stay up to date on company initiatives and product releases to ensure all content stays up to date and is consistent across channels.• Participate in the implementation of new technology features and process improvements, developing Standard Operating Procedures along the way. • Work with the team to identify and implement strategic process improvements.• Identify, escalate issues and propose recommended solutions regarding potential issues with processes, systems and operations inefficiencies as they happen.• Interpret data to help inform Client Success roadmap decisions.• Create SOPs for necessary workflows.

Chicago, Illinois, United States

Chicago, Illinois, United States

• Act as the front line and voice of M1.• Resolve customer queries, recommend solutions, and guide clients through product features and functionality.• Solve client inquiries via phone and email in a professional and prompt manner.• Develop an in-depth knowledge of all M1 Finance products and offerings.• Escalate client issues and coordinate across teams for resolution.• Proactively identify opportunities for improvement within the team and product.

North Aurora, Il

• Performed phone monitoring and call audits. • Plan, direct, evaluate and supervise work flow.• Trained, managed and developed a strong collections team. • Work with collections management team to drive continuous improvement in the collections process.• Assisted management with career development activities for team members including performance management, informal feedback, training and resourcing. • Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business.

• Arrange for debt repayment and establish repayment schedule based on customer finances.• Record information regarding financial status of costumers and collections status efforts.• Train new members on scripts, strategies and company information to maximize performance.• Provide exceptional customer service.• Utilize proper protocol for borrowers as directed by client and state regulations along with department procedures and federal regulation and collection laws.

Greater Chicago Area

• Assisted with the launch of the Health Care Advocacy Program which expanded community outreach efforts across the Western Suburbs.• Set up phone banks with potential volunteers using the Volunteer Administrators Network (VAN).• Lobbied for the support of laws that promoted equality at the Illinois State Capitol with State representatives.

Montgomery, Il

• Performed inspections of shipment contents, verifying accuracy against invoices and manifests.• Assigned tasks to associates, tracked progress and wrote annual evaluation and performance write ups.• Oversaw office duties, invoice and inventory filing and appropriate scheduling.• Executed training programs complete with all safety and operational procedures.• Monitored receiving and shipping reports.• Coordinated daily, weekly and monthly inventory schedules.