Jessica Prado Email & Phone Number

Chicago, Illinois, United States

• Stay up to date on company initiatives and product releases to ensure all content stays up to date and is consistent across channels.
• Participate in the implementation of new technology features and process improvements, developing Standard Operating Procedures along the way.
• Work with the team to identify and implement strategic process improvements.
• Identify, escalate issues and propose recommended solutions regarding potential issues with processes, systems and operations inefficiencies as they happen.
• Interpret data to help inform Client Success roadmap decisions.
• Create SOPs for necessary workflows.

Chicago, Illinois, United States

Chicago, Illinois, United States

• Act as the front line and voice of M1.
• Resolve customer queries, recommend solutions, and guide clients through product features and functionality.
• Solve client inquiries via phone and email in a professional and prompt manner.
• Develop an in-depth knowledge of all M1 Finance products and offerings.
• Escalate client issues and coordinate across teams for resolution.
• Proactively identify opportunities for improvement within the team and product.

North Aurora, IL

• Performed phone monitoring and call audits.
• Plan, direct, evaluate and supervise work flow.
• Trained, managed and developed a strong collections team.
• Work with collections management team to drive continuous improvement in the collections process.
• Assisted management with career development activities for team members including performance management, informal feedback, training and resourcing.
• Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business.

• Arrange for debt repayment and establish repayment schedule based on customer finances.
• Record information regarding financial status of costumers and collections status efforts.
• Train new members on scripts, strategies and company information to maximize performance.
• Provide exceptional customer service.
• Utilize proper protocol for borrowers as directed by client and state regulations along with department procedures and federal regulation and collection laws.

Greater Chicago Area

• Assisted with the launch of the Health Care Advocacy Program which expanded community outreach efforts across the Western Suburbs.
• Set up phone banks with potential volunteers using the Volunteer Administrators Network (VAN).
• Lobbied for the support of laws that promoted equality at the Illinois State Capitol with State representatives.

Montgomery, IL

• Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
• Assigned tasks to associates, tracked progress and wrote annual evaluation and performance write ups.
• Oversaw office duties, invoice and inventory filing and appropriate scheduling.
• Executed training programs complete with all safety and operational procedures.
• Monitored receiving and shipping reports.
• Coordinated daily, weekly and monthly inventory schedules.