Praful Pawar Email and Phone Number

• Achieved and sustained a 95% Customer Satisfaction rate by promptly addressing entitlement, invoicing, and Data Ops concerns.• Ensured adherence to Quality and SLA metrics across all team functions, including Invoicing and Acquisitions.• Managed timely invoicing of all deals, meeting month-end deadlines.• Fostered a positive work environment, leading to optimized staff and customer satisfaction.

Led the Inside Sales and Order Support Teams at RELX in Chennai, India, overseeing Renewals, New Sales, Data Quality, Final Invoicing, and Action Items. Made significant contributions to enhancing the Elsevier ordering Platform, resulting in increased revenue generation.

Led training initiatives, conducted data analysis for informed decision-making, and anticipated industry trends to refine programs:• Provided comprehensive training, coaching, and mentorship to consultants.• Conducted data analysis and assessment, presenting actionable insights to management.• Served as a thought leader, anticipating industry trends and refining programs.

Providing efficient, timely, and accurate service to Elsevier stakeholders in managing agreements and coordinating the invoicing of electronic products.Working with regional departments and other stakeholders (sales, business Controllers & Print fulfillment Team, etc) to ensure that contractual obligations to/from customers are met and that the processes are followed according to the requirements.Accurately and timely processing of multi-year agreements according the terms and conditions of the subscription agreementSending invoices or proforma's as requested by the customers & renewals of agreements.Managing the Final Invoicing, Renewal Progress Reports (RPR).Conducting SOX Audits to check the conformance level of the team with the SOX guidelines. Coordination and Reconciliation (Standard Renewals for subscribed products, Credits & Reconciliation, Spend Commitment Audit).Ensure that all commercial requests are processed in the appropriate fulfillment system within service level agreement.Perform the annual customer audit of agreed terms to ensure that terms and conditions are met.Reconcile data quality of CRM data with other systems