Prafulla Prafulla Email and Phone Number

Accomplishments: 1. Successful Accreditation Achievement: Preparing practices to achieve accreditation from reputable accreditation body. Prepared following practices to get their accreditation first time or review: Griffith Oxley Clinic, Merrifield City Medical Centre, Homestead Medical Centre, Wallan Medical & Specialist Centre, Taylor’s Hill Medical Clinic. 2. Throughout Policy & Procedure development: Developing and implementing robust policies and procedures tailored to RACGP… Show more Accomplishments: 1. Successful Accreditation Achievement: Preparing practices to achieve accreditation from reputable accreditation body. Prepared following practices to get their accreditation first time or review: Griffith Oxley Clinic, Merrifield City Medical Centre, Homestead Medical Centre, Wallan Medical & Specialist Centre, Taylor’s Hill Medical Clinic. 2. Throughout Policy & Procedure development: Developing and implementing robust policies and procedures tailored to RACGP standards, covering all aspects of practice operations, clinical care, safety protocols, and patient engagement strategies.3. Staff Training & Competency Enhancement: Conducting comprehensive staff training programs to ensure that all team members are well-versed in accreditation requirements, proficient in their roles, and committed to maintaining compliance with accreditation standards.4. Continuous Quality Improvement Initiatives: Implementing ongoing quality improvement initiatives aimed at enhancing clinical outcomes, patient satisfaction, and operational efficiency guided by feedback from employees & patients. 5. Improved Operational Efficiency: Implementing systems and procedures that streamline administrative tasks, reduce paperwork, and increase productivity within the practice.6. Enhanced Practice Experience: Initiating programs or improvements that enhance patient satisfaction, such as reducing waiting times, implementing online appointment scheduling, or improving communication channels.7. Effective Complaint Management: Ensuring prompt and equitable resolution of patient complaints through transparent communication, active listening, and collaborative problem-solving, with a focus on patient satisfaction and resolution of underlying issues.key responsibilities • Managing daily operations• Claim management• Effective time management• Conflict management • Stake holder management • Team Management • Pre-employment interviews for Nursing and admin staffs Show less

• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.• Keep patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.• Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.• Maintain patient accounts by obtaining, recording, and… Show more • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.• Keep patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.• Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.• Maintain patient accounts by obtaining, recording, and updating personal and financial information.• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.• Protect patients' rights by maintaining the confidentiality of personal and financial information.• Maintain operations by following policies and procedures; reporting needed changes.• Develop and review the compliance to core procedures• Complete incident investigations and escalate information to the management• Coordinating and assisting with risk assessment and hazard management processes Show less

• Lead & manage the responsibilities of sales training to the PNB Managers and Sales Managers.• Training Sessions for Managers on Financial & Insurance Planning, Portfolio Management Policy servicing, Financial Underwriting, Policy Conditions etc.• Preparation of Training Calendar with the coordination of sales & operation heads.• Mapping performance of sales managers & enabling them to achieve minimum sales targets.• Enabling the branch to have higher activation… Show more • Lead & manage the responsibilities of sales training to the PNB Managers and Sales Managers.• Training Sessions for Managers on Financial & Insurance Planning, Portfolio Management Policy servicing, Financial Underwriting, Policy Conditions etc.• Preparation of Training Calendar with the coordination of sales & operation heads.• Mapping performance of sales managers & enabling them to achieve minimum sales targets.• Enabling the branch to have higher activation & recruiting quality advisors.• Aligning Training Needs Analysis to Business needs with coordination of Regional Sales Manager & Regional Service Manager.• Organizing and developing, or obtaining, training procedure manuals and guides and course materials such as handouts and visual materials.• Designing and developing Target audience specific content to enhance better job performance.• Applying Instructional design skills to design content to sketch target audience specific modules.• Checking competency and bridge gap through effective training. Show less

 Aligning Training Needs Analysis to Business needs with coordination of Branch Manager or Regional Training Manager Mapping performance of new Advisors & enabling them to achieve minimum number of policies or minimum business, which is required in first 60 days.  Organizing different engagement programme for Financial Advisors & Sales Managers to motivate & coach them for procuring business; like as, Pehala Kadam, Mulaquat & different Oath ceremonies. Conducted Sales Managers… Show more  Aligning Training Needs Analysis to Business needs with coordination of Branch Manager or Regional Training Manager Mapping performance of new Advisors & enabling them to achieve minimum number of policies or minimum business, which is required in first 60 days.  Organizing different engagement programme for Financial Advisors & Sales Managers to motivate & coach them for procuring business; like as, Pehala Kadam, Mulaquat & different Oath ceremonies. Conducted Sales Managers Induction & different sales enhancement programme in the region. Conducted training Sessions for Back Office on Policy servicing, Financial Underwriting, Policy Conditions etc. Successfully assisted the candidates during the 50 hrs training programme. Refresher training for Financial Advisors & Managers Show less

 Relationship Management with HNIs & Corporate & various AMCs.  Financial planning for clients according to their need & risk appetite.  Managing & tracking portfolios of clients.  Corporate presentations in various companies for “Brand Building’ & business procurement. Formulation & implementation of different strategies