Pragadeesh P Email & Phone Number

Namakkal, TN, IN

Chennai, Tamil Nadu, India

Work closely with the Project Manager and CTO to check therequirements and plan the development activity. The roles andresponsibilities involves:Documentation:Create and maintain detailed project documentation includingbusiness requirements, functional specifications, and processflows.Ensure documentation is clear, comprehensive, and aligns withproject.

Bengaluru, Karnataka, India

As a Business Analyst in payment or fintech domain, understood end to end procedures of NACH payment collection process.Main Responsibilities are: Gathered domain knowledge right from Mandate registration through our platform to presentment of payment file.Worked with Banks, NBFC's and Corporate as clients and in direct connectivity with NPCI.Requirement.

Bengaluru, Karnataka, India

As a Business Analyst in payment or fintech domain, understood end to end procedures of NACH payment collection process.Main Responsibilities are: Gathered domain knowledge right from Mandate registration through our platform to presentment of payment file.Worked with Banks, NBFC's and Corporate as clients and in direct connectivity with NPCI.Requirement.

Its short term project working as Business Analyst - PM. The project is about recreating a website. Handled a team of 15 members. Worked under Agile methodology. Assign task to the development team and collect updates on the development activity.

Chennai, Tamil Nadu, India

Joined as a Junior Business Analyst. Learned the basic for Business analyst. Worked on documentation, gathering requirements, UAT, writing user stories.

Chennai, Tamil Nadu, India

• As a client advisor, advised US credit card holders of Citi bank on credit management, basicaccount operations, payments and transaction details on their account.Addressing query, analyzing the cause and providing.
• Handled all type of Credit Card Operation like Making payment, Transaction Monitoring,Analyzing the transaction history and overall Account management.
• Address the query via chat platform.
• Give first call resolution to… Show more As a client advisor, advised US credit card holders of Citi bank on credit management, basicaccount operations, payments and transaction details on their account.Addressing.
• Give first call resolution to customers.
• Helping the Clients or Customer with quick and easy resolution.

Banglore

• Worked as an Interactive Agent, assisted US customers with their Satellite Radiosystem account, under chat platform. The Job role included:
• Addressing the query.
• Ability to Empathize the customer.
• Taking Initiative to help the customers.
• Analyzing the cause, redirect them to the relevant team to fix the issue.
• Provided basic troubleshooting helps.