Pragadeesh P Email & Phone Number

Namakkal, Tn, In

Chennai, Tamil Nadu, India

Work closely with the Project Manager and CTO to check therequirements and plan the development activity. The roles andresponsibilities involves:Documentation:Create and maintain detailed project documentation includingbusiness requirements, functional specifications, and processflows.Ensure documentation is clear, comprehensive, and aligns withproject objectives.Stakeholder Interaction:Engage with stakeholders to understand their needs… Show more Work closely with the Project Manager and CTO to check therequirements and plan the development activity. The roles andresponsibilities involves:Documentation:Create and maintain detailed project documentation includingbusiness requirements, functional specifications, and processflows.Ensure documentation is clear, comprehensive, and aligns withproject objectives.Stakeholder Interaction:Engage with stakeholders to understand their needs, gatherrequirements, and ensure their expectations are managedthroughout the project lifecycle.Conduct regular meetings and presentations to updatestakeholders on project progress and gather feedback.Jira Tool:Utilize Jira (or similar project management tools) proficiently totrack project tasks, manage user stories, and ensuretransparency across the team.Maintain and update Jira with accurate project information andstatus updates.Requirement Gathering:Conduct workshops, interviews, and brainstorming sessionswith stakeholders to gather and prioritize businessrequirements.Document requirements using appropriate techniques such asuse cases, user stories, and process models.Impact Analysis:Analyze the impact of proposed changes and enhancements onexisting systems,processes, and stakeholders.Assess risks and dependencies associated with changes andcommunicate findings to relevant stakeholders.Follow-up with Developers:Collaborate closely with development teams to ensure accurateinterpretation and implementation of requirements.Provide clarification and additional information as neededthroughout the development lifecycle.Participate in UAT.Sprint Activities:Participate in Agile sprint planning, reviews, and retrospectives. Prioritize and refine user stories for inclusion in upcoming sprints based on business value and technical feasibility. Show less

Bengaluru, Karnataka, India

As a Business Analyst in payment or fintech domain, understood end to end procedures of NACH payment collection process.Main Responsibilities are: Gathered domain knowledge right from Mandate registration through our platform to presentment of payment file.Worked with Banks, NBFC's and Corporate as clients and in direct connectivity with NPCI.Requirement Analysis: Gathering and documenting requirements from clients. Prepare Change Request documents as per the… Show more As a Business Analyst in payment or fintech domain, understood end to end procedures of NACH payment collection process.Main Responsibilities are: Gathered domain knowledge right from Mandate registration through our platform to presentment of payment file.Worked with Banks, NBFC's and Corporate as clients and in direct connectivity with NPCI.Requirement Analysis: Gathering and documenting requirements from clients. Prepare Change Request documents as per the NPCI requirement and gets approval from clients to initiate the implementation process.Process Improvement: Identifying opportunities to streamline and optimize payment collection processes, ensuring efficiency and compliance with NACH guidelines.Solution Design: Collaborating with IT teams to design and specify technical solutions that meet the business requirements, including the development of NACH-compliant systems.Followup with the Development and Implementation team to get the changes done on our application and ensure on time delivery to client. Show less

Bengaluru, Karnataka, India

As a Business Analyst in payment or fintech domain, understood end to end procedures of NACH payment collection process.Main Responsibilities are: Gathered domain knowledge right from Mandate registration through our platform to presentment of payment file.Worked with Banks, NBFC's and Corporate as clients and in direct connectivity with NPCI.Requirement Analysis: Gathering and documenting requirements from clients. Prepare Change Request documents as per the… Show more As a Business Analyst in payment or fintech domain, understood end to end procedures of NACH payment collection process.Main Responsibilities are: Gathered domain knowledge right from Mandate registration through our platform to presentment of payment file.Worked with Banks, NBFC's and Corporate as clients and in direct connectivity with NPCI.Requirement Analysis: Gathering and documenting requirements from clients. Prepare Change Request documents as per the NPCI requirement and gets approval from clients to initiate the implementation process.Process Improvement: Identifying opportunities to streamline and optimize payment collection processes, ensuring efficiency and compliance with NACH guidelines.Solution Design: Collaborating with IT teams to design and specify technical solutions that meet the business requirements, including the development of NACH-compliant systems.Followup with the Development and Implementation team to get the changes done on our application and ensure on time delivery to client. Show less

Its short term project working as Business Analyst - PM . The project is about recreating a website. Handled a team of 15 members. Worked under Agile methodology. Assign task to the development team and collect updates on the development activity.

Chennai, Tamil Nadu, India

Joined as a Junior Business Analyst. Learned the basic for Business analyst. Worked on documentation, gathering requirements, UAT, writing user stories.

Chennai, Tamil Nadu, India

As a client advisor, advised US credit card holders of Citi bank on credit management, basicaccount operations, payments and transaction details on their account.Addressing query, analyzing the cause and providing resolution was my job role.• Handled all type of Credit Card Operation like Making payment, Transaction Monitoring,Analyzing the transaction history and overall Account management.• Address the query via chat platform.• Give first call resolution to… Show more As a client advisor, advised US credit card holders of Citi bank on credit management, basicaccount operations, payments and transaction details on their account.Addressing query, analyzing the cause and providing resolution was my job role.• Handled all type of Credit Card Operation like Making payment, Transaction Monitoring,Analyzing the transaction history and overall Account management.• Address the query via chat platform.• Give first call resolution to customers.• Helping the Clients or Customer with quick and easy resolution.• Do cross sell over the chat Show less

Banglore

Worked as an Interactive Agent, assisted US customers with their Satellite Radiosystem account, under chat platform. The Job role included:• Addressing the query.• Ability to Empathize the customer.• Taking Initiative to help the customers.• Analyzing the cause, redirect them to the relevant team to fix the issue.• Provided basic troubleshooting helps.• Also handled the account management and billings.