• Providing extensive user support to staff & users remotely (SL, PH, IND & US Based) • Experience in troubleshooting Win 10/11, O365 apps, network & end-user issues. • Administration & Troubleshooting line of business applications (AdvancedMD, Availity) • Experience in VoIP Services (Skype, 8x8) Experience in cloud storage services (BOX) Experience in deploying, managing & maintaining AWS services for project requirements. • Experience in O365 Administration (Teams, Exchange… Show more • Providing extensive user support to staff & users remotely (SL, PH, IND & US Based) • Experience in troubleshooting Win 10/11, O365 apps, network & end-user issues. • Administration & Troubleshooting line of business applications (AdvancedMD, Availity) • Experience in VoIP Services (Skype, 8x8) Experience in cloud storage services (BOX) Experience in deploying, managing & maintaining AWS services for project requirements. • Experience in O365 Administration (Teams, Exchange, SharePoint) • Working with SentinelOne AI security platform. • Experience in Remote monitoring & management (Atera) • Managing on-prem and could servers (Backups, patch updates) • Proficient in scripting and task automation in PowerShell. • Experience in Ticketing systems ( Zoho Manage Engine, Jira Service Desk ) Show less

•Managing and monitoring all installed systems and infrastructures•Installing, configuring, testing, and maintaining operating•systems, application software, and system management tools•Testing, implementation, and deployment of new SAP systems•Support the messaging environment in the cloud (Office 365)•Primary on-site support for office 365 issues•Manage problem resolution to satisfactory completion by•keeping abreast of assigned tickets and following the•proper… Show more •Managing and monitoring all installed systems and infrastructures•Installing, configuring, testing, and maintaining operating•systems, application software, and system management tools•Testing, implementation, and deployment of new SAP systems•Support the messaging environment in the cloud (Office 365)•Primary on-site support for office 365 issues•Manage problem resolution to satisfactory completion by•keeping abreast of assigned tickets and following the•proper escalation process via the ticketing system (SysAid) Show less