 Business Analysis & Design: Conduct detailed analysis of business needs and design ERP solutions tailored to meet those requirements effectively, ensuring alignment with project goals and stakeholder expectations. Implementation: Managed the deployment of ERP systems for travel agencies, ensuring smooth transitions from legacy systems with minimal disruption to business operations.  Customer Support: Delivered comprehensive support for ERP users, handling troubleshooting, issue resolution, and general assistance through a structured support framework for prompt resolution. Training: Designed and conducted training sessions for ERP users both on-site and remotely.  Team Management: Led a diverse team of Java Developers, PL/SQL experts, Oracle DBAs, Quality Assurance specialists, Support staff, and Trainers, ensuring alignment with project objectives and fostering effective collaboration. Customization: Customized ERP systems to fit travel agency needs by managing information gathering, feasibility analysis, scoping, and blueprint preparation, ensuring practical and business-aligned solutions. Scope of Work (SOW) Creation: Created detailed SOW defining project scope, objectives, deliverables, and timelines, ensuring comprehensive alignment with project goals & stakeholder expectations. User Acceptance Testing (UAT): Coordinated UAT, validating that the ERP system meets user requirements and expected functionality through collaboration with customers and internal teams. Pre-Sales Demonstrations: Conducted pre-sales demonstrations to showcase ERP capabilities and benefits, addressing client-specific needs. Third-Party Integrations: Managed integrations with third-party applications like self-booking tools, payment gateways, and GST e-Invoicing via API Product Enhancement and Optimization: Continuously improved the ERP system based on customer feedback, industry trends

Key areas :User Training on site and off site and Onboarding of Intram V2Overlooking Customer Support functions ( troubleshooting, technical assistance in terms of configuration and setup and installation of S/W)Assign tasks, set priorities, and address any concerns or issues that arise during the development process.Track progress against milestones, and ensure that the project is delivered within the allocated timeIn 2010 we have introduced a ground breaking Web Based Verison of INTRAM named as ‘INTRAM GAZEBO’. An ERP on cloud . First in Travel Industry. Comprehensive expertise in Travel back office functions including interalia invoicing , debtors pricing , contracting , transaction fee / management fee , financial accounting on sale purchase / Revenue based , receivables / payables /Interbranch working / Forex Accounting / AR / AP /MIS Reporting / as well as proficiency in Year End Closing activities etc

Have gained valuable experience as a developer working with INTRAM's Desktop Application on DOS for approximately 7 years which has sharpened the logic skills as has navigated through various programming challenges and problem-solving scenarios. With the increasing reliance on networking and GUI, technology has become more user-centric and interconnected so got pushed into team for building INTRAM’s version on windows named as ‘INTRAM V2’ Integral part of Development , Testing team for INTRAM V2