Pragna Shetty Email & Phone Number

Mumbai, Mh, In

Ahmedabad, Gujarat, India

India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Responsible for managing Legal cases / Fraud Cases and resolve it on priority basis. Handling Legal cases / Fraud cases and providing appropriate resolution. Providing compensation to the customer depends upon the issue and situations. Document all information according to standard operating procedures. Finding out the root cause of the issue and fixing it in appropriate ways. Analyzes customer issues through root cause analysis and problem management as it relates customer profitability and recurring issues. Research and communicating new solutions based on customer queries. Participating in the process improvements in SOP. Coordinating with lawyers for out of court settlements.  Handling court cases with relevant proof while submitting to court. Identify and report systemic issues causing complaints to improve processes. Participate in team meetings, discussions and other activities as required in order to support the team and improve the quality of the operation. Maintain contact with all other relevant team to ensure support for resolution of customer issues, consistency of approach and smooth cross department co-operation.

Dubai, United Arab Emirates

Answer calls and respond to emails. Serve patient by greeting, welcoming, directing and helping them withappropriate information. Handle patient inquiries both telephonically and by email. Perform other clerical receptionist duties such as filing, faxing etc. Billing cash and insurance invoices and taking care of petty cash on daily basis. Taking insurance approvals. Submitting insurance end of the month companies wise on portal. Follow up with insurance companies for the payment. Provide customers with product and service information.Enter new customer information into system. Update existing customer information. Process orders, forms and applications. Identify and escalate priority issues. Route calls to appropriate department. Follow up customer calls where necessary. Document all call information according to standard operating procedures.

Bachelor'S Degree, Banking And Insurance

Diploma In Computer Programming And Application., Computer

Education record

Bachelor'S Degree In Banking &Insurance, Banking And Financial Support Services