Pragya Gupta Email & Phone Number

Luxembourg

Luxembourg, Luxembourg

Achievements: • Reduced defect leakage by improving product delivery process. • Automating business processes reducing TAT.• Change Management by hosting Change Advisory Board (CAB) meetings with stakeholders across globe. Skills used: • Project Mgmt. – Scoping, Budgeting, Prioritization, Planning, Timeline Management.• Reporting – Steerco Mgmt., Reporting on KPI’s • Methodology – Agile (Scrum/Kanban), CICD (Continuous Improvement Continuous Delivery)

Luxembourg, Luxembourg

Achievements:• Designed various IT Applications/Dashboards for 4 scopes - Production Monitoring, TAT Calculation, Order Tracking, & Audit Trail; aggregating data from more than 10 applications. • Designed UI mockups with simple and user-friendly screen layout. • Managed stakeholders across various countries in Europe. Skills used: • Requirement Gathering – Requirement Engineering, Workshops, Gap Analysis, Interviews• Tools - UML/BPMN, Azure Devops, Balsamiq, Visio

Bangalore (India)

• Product owner partner for a CRM configuration project with responsibility to configure rules in Sales Force CRM for new products and categories launched. • Through detailed impact analysis, added new products in CRM with zero issues during Go Live, setting a new bench mark in the team.

Bangalore (India), New Jersey (Us)

Client : AT&T• Performed Business Requirement Analysis, translating them into system/functional & non-functional requirements for an Order tracking system.• Delivered requirements enriched with screen mockups, database designing, interface service contracts, that led to no surprises later on and smooth delivery of projects. • Facilitated communications between development and business teams in case of conflict of requirements due to technical challenges to achieve a solution. • Co-ordinated UAT among various vendors of AT&T (including IBM) managing different applications for a given service line, which was very well managed and appreciated by AT&T IT director for that service line for up-to-date reporting and co-ordination skills.