• Generated leads to contribute towards the targeted KPIs of the team.• Maintained a positive, empathetic, and professional attitude toward customers always. • Managed large amounts of incoming calls and email enquiries.• Some housekeeping and administration assistance to the Claims, Collection, lead generation/Sales and Renewal/ Retention teams.• Developed and maintained relationship with our business Partners.• Reaching out to customers leads through cold calling.

• Assisted in baking, food preparations, the making of the products, serving customers.• Managed Ingredients.• Assisted with the smooth running of the store.• Assisted in stock control and bookkeeping.• To ensure the stock is trading in accordance with the specified Standards

Handled B2B calls, worked with powerapp and rez agent tools, organises client database, response to customer requests and queries to minimise issues.

Processing sales invoices, arranging team meetings, generating reports, maintaining business records.