Pragya Dani Email & Phone Number

Jaipur, Rajasthan, India

Delivering staffing solutions across different positions and levels to prominent BFSI clients such as HDFC Bank, IDFC First Bank, Tata Capital, Poonawala Fincorp, and Aditya Birla Capital.Revamping internal presentation materials, managing client communications, and facilitating seamless collaboration within teams, resulting in improved client satisfaction and increased revenue generation.Identifying technological gaps and proposing solutions to optimize overall operational efficiency.

Jaipur, Rajasthan, India

Revamped several in-house product functionalities, which enhanced overall client experience and reduced turnaround time.Reduced revenue loss by fighting charge-back and deployed product enhancement strategies based on competitive analysis and client feedback.

Jaipur, Rajasthan, India

Assist new clients with adoption to the product deployment and support initial adoption issues.Coordinate support issues with new software updates and releases.Build and enhance support processes with better documentation aligned to common client queries.

Jaipur, Rajasthan, India

Assist clients with various product-related issues and queries.Handling customer complaints and escalating support desk tickets to the Development team in crucial circumstances.

Bachelor Of Technology - Btech, Information Technology

B.Tech, Information Technology

Education record