Dynamic Business Analyst with extensive experience in optimizing supply chain processes and enhancing customer success. Proven track record in implementing data-driven solutions, streamlining operations, and driving strategic improvements. Adept at utilizing BI tools like Power BI and SQL, leading cross-functional teams, and delivering impactful results through effective problem-solving and project management.Currently, I am a Business Analyst at EISAKU Logistics Pvt Ltd in Gurugram, India, where I have implemented and managed end-to-end supply chain improvement initiatives that resulted in a 22% increase in on-time deliveries and a 35% boost in operational efficiency. My role involves developing data visualization dashboards, performing root cause and gap analyses, and collaborating with cross-functional teams to implement optimized solutions.Previously, I served as a Senior Customer Success Associate at SMARTSERV in Pune, India, where I played a crucial role in reducing customer churn by 55% and increasing customer satisfaction by 70%. I developed product metrics, formulated development roadmaps, and collaborated with business teams to achieve Annual Recurring Revenue (ARR) goals, significantly enhancing product adoption.My skills include data analysis, data visualization (Power BI), SQL, Microsoft Excel, project management (JIRA), and stakeholder management. I am passionate about leveraging data to drive decision-making and continuous improvement.Feel free to connect with me to discuss how I can contribute to your organization’s success or explore potential collaborations.