Strategy & Operations
Stereobuyers / High End Audio Auctions
Brooklyn, Ny
Brought an analytical lens to the business and focused on defining processes in order to increase efficiency and allow for growth (buying and selling upwards of 2K units / $2MM of pre-owned high-end audio equipment per year). Worked across the business to create an inventory management system and a suite of tools to manage every step of the process from sourcing the used equipment, testing, photography, selling, and shipping. Selected and implemented a SaaS CRM and CX suite, and focused on paid search performance as well.*Extensive knowledge high-end audio components, brands, models, and resale value - having personally worked with over 650 brands and 3,000 different models*Worked across the entire business to establish key processes and create reporting to manage throughput and margin *Built custom tools and selected and implemented SaaS systems (CRM, CX, sales tools, marketing tools) to automate processes and monitor KPIs*Worked with customers directly and as their main contact throughout all parts of the customer journey - qualifying leads, sourcing equipment, selling new and used equipment, and customer service*Personally drove tens of thousands of miles throughout the greater New York area inspecting and purchasing approximately $1MM worth of audio gear.
