MANAGERIAL RESPONSIBILITIES • Developed project plans and managed project scope for all projects, using agile project methodologies to guide projects from conceptualization to implementation and maintenance. • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. • Collaborated with business users, technical teams and consultants to analyze, gather, and validate requirements with kickoff meetings and planning sessions. •… Show more MANAGERIAL RESPONSIBILITIES • Developed project plans and managed project scope for all projects, using agile project methodologies to guide projects from conceptualization to implementation and maintenance. • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. • Collaborated with business users, technical teams and consultants to analyze, gather, and validate requirements with kickoff meetings and planning sessions. • Maintained tactical control of project timelines to keep teams on-task and achieve schedule targets. • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination. • Closely collaborated with project members to identify and quickly address problems. • Oversaw large portfolio of projects and communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources. Show less

LEADERSHIP RESPONSIBILITIES • Retained updated knowledge of market competition and related offerings to generate favor for company services. • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes. • Supervised and coached employees on sales strategies and effective customer relationship management processes to optimize performance. • Forged and nurtured impactful relationships with team members to cultivate open… Show more LEADERSHIP RESPONSIBILITIES • Retained updated knowledge of market competition and related offerings to generate favor for company services. • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes. • Supervised and coached employees on sales strategies and effective customer relationship management processes to optimize performance. • Forged and nurtured impactful relationships with team members to cultivate open dialogue in order to boost performance. CUSTOMER RELATIONSHIP • Assessed client needs and developed plans to adequately address current and future objectives. • Recommended new products to clients and maintained solutions oriented problem-solving for long-term client relationships. • Built relationships with customers and community to establish long-term business growth. SALES RESPONSIBILITIES • Exceeded annual revenue goals by 37% through improving client relationships and education. • Attracted new clientele and developed customer relationships by hosting product-focused events. • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements. Show less