Prajish Kumar U K Email & Phone Number

Customer Experience Manager of Premium Support managing Enterprise Level Accounts. Knowledge in diverse range of technology and business domain including Banking & Finance, Application Monitoring, Incident Management and Escalation Management.Performance-driven professional with over 10 years of rich & extensive experience in Technical Management, Customer Management, Customer Onboarding and Product DemonstrationProfound experience in , Infra and cloud Monitoring Tools Deployment, Expereicne in monitoring platforms like AppDynamics, Newrelic, Hyperic, OpenNMS and ITSM tool like Servicenow, Jira, BMC, Cherwell etc.Exhibited excellence in Linux and Open Source Technologies with key focus on implementation, designing & troubleshooting of data centres and cloud. Highly skilled in Linux Server, AWS, Azure and many more. People Leader, who has successfully led and motivated teams in cross-cultural environment towards growth and success in the organization; created a clear & compelling view of future through coaching and execution. Forward-focused Technical Manager with exposure in swiftly completing technical projects with competent cross-functional skills and ensuring on time deliverables within pre-set parameters. Technical Manager with excellence in gathering and understanding requirements of clients, suppliers & other multiple stakeholders (at strategic and tactical levels), followed by translation into functional specifications as well as provisioning of suitable solutions.Sound knowledge on ISO 27000 - 2013 Controls; attended multiple audits on Surveillance and Recertification of ISO 27000-2013 Certification. A strategist with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully

Listed skills include Microsoft Excel, Powerpoint, Microsoft Word, Teamwork, and 3 others.

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  University Of Calicut

  Electronics And Communications Engineering