Primary Point of contact and trusted Customers advisor to key customer Stakeholders.• Handling multiple Banking, NBFC and Fintech accounts, products based on Bankstatement analyzer, Financial statement analyzer, IT online analyzer, Fraud check unitwhich are JAVA based platform.• Prepare Software Requirement specification documentation & Solution approach toclient specific requirements.• Oversee team activity in day to day manner and send weekly status report to theclient.• Arrange Steering Committee Meeting with all high-level stakeholder between Client’send.• Conduct Training session for better understanding and to increase the adoption of theproduct in Client’s environment.• Customer advocate to drive cross-functional teams across development, product management, and support• Identify target population of adoption risk accounts.• Deliver a proactive customer contact strategy to drive renewals, customer adoption, training, and revenue growth.• Contact clients, identify, perform assessments, and create action plans to improveproduct usage.• Involved in Up selling and Cross selling once the product has been moved successfullyto production environment.

Worked as a Lead ISA Financial Analyst/ BA/Cost engineer.• Involved in monthly updation of MTM part codes to run the automation used by Hardware pricers, which involves addition of ICDP, Duty, BMC & Non BMC factors.Engage Sellers and Brand Managers for Client requirements.• Translate the RFP/RFQ of the client as per company policies.• Evaluate the risks related to financial and legal requirements from the clients.• Draft and maintain Business requirements and align them with functional and technical teams.

• Team Lead for IBM Thomson Reuters GSD.• Was the SME and advisor on regulatory IT solutions entailing implementation across Bangalore and Gurgoan GSD.• Was the lead SME in transition of the TR IBM Project Fly from the client to IBM.• Trained and developed the pilot batch of analysts for IBM TR Project FLY.• Partnered with other resolver Groups to identity opportunities for better collaboration and process improvements.• Have implemented innovative ideas to resolve issues at GSD which was earlier escalated to different Resolver Groups.• Have implemented projects to improve CSAT and FCR for the desk.• Have transitioned FCA CTS desk from CSC to IBM within 2 months.

Monitoring the critical servers.• Creations of user accounts, groups and service IDs.• Troubleshooting of L1 issues related to Active Directory and Exchange Servers.• Monitoring of Blackberry servers• Monthly patching of windows server through BigFix.• Resolving issues w.r.t mail flow in Exchange and IronPort servers.• Managing calls raised through incident management tool.• Daily and Monthly backups.

Preparations of proposal for the RFI/RFP/RFQ.• Negotiating with the vendors/OEM for prices on their products.• Involved in the procurement of IT related products based on the requirement of the customer.• Dealing with customers to ensure successful completions of projects based on the work orders/ purchase orders.Symantec Endpoint Protection Manager Admin (Aircraft Division, H.A.L, Bangalore)• Implementation and supporting of Symantec Antivirus for 600 clients• Installed the SEPM on Windows 2008 server and have configured polices according to the groups defined by the customer.• Have done the migration from SEPM 11.0 to 12.1 to 12.1RU1 successfully.• Monitoring the daily status and health of the Antivirus Server and the respective clients.Virtualization (BAeHAL)• Setting up of virtualized test bed with VMware 5.0 for hosting of the website ‘Supplier Management System’ for BAE Systems.• Monitoring the status of the server, so that customer can have round the clock usage of the site.Document Management Solutions (Engine Division, H.A.L, Bangalore)• Gathering of SRS from the ‘End User’ to the ‘H.O.D’ from individual departments.• Customized the product, OMNIDOCS from the gathered SRS.• Administered Policies based on the designation of the users.• Installation of the server and the SAN required for D.M.S• Migrated the DB from the U.A.T server to the production server.