Technical Manager
CurrentProvide product updates and technical advice to clients – Explain technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize engineering. Creating statistical reports and performing analysis on a weekly basis for areas of responsibilityMeet with client teams and gather requirements, conduct regular team meetings and track project progressEstimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost-effective wayTask allocation and performance evaluation of team membersProject scheduling and resource managementDevelop/manage strong relationships with strategic clients and partners.Assist/work with the sales team to develop the selling strategy within the target accounts – Create and deliver effective presentations and sales tools for the sales team.Work with the sales team to design, propose, and close new deals/opportunities with customers.Conduct performance reviews of team members and identify areas of improvement, give feedback.Attend industry trade shows, exhibitions, seminars and training sessions to promote products and services.