1) Promoted to Service Group Level 2 Team and entrusted with managing and resolving all P2 incidents efficiently.2) Managed escalations from Level 1 (L1) engineers to ensure swift resolution of complex issues.3) Conducted periodic failover tests for core switches, routers, and service provider links to ensure redundancy and support Business Continuity Planning (BCP).4) Addressed and resolved user issues, server-related challenges, and access point (AP) issues at critical sites, including those supporting C-suite executives.5) Handled cluster normalization tasks for Check Point and FortiGate firewalls to maintain high availability and optimal performance.

1) Handled 24x7 global network and telecom operations for Societe Generale Bank.2) Collaborated with international ISPs such as OBS, BT, Colt, Sonema, and Aquablue to ensure quicker resolution of WAN and MAN link issues.3) Managed and troubleshot network and link flap issues, addressing LAN and WAN-related challenges for Societe Generale.4) Utilized ticketing tools for incident management, request handling, and change management tasks.5) Coordinated with vendors like Cisco TAC for hardware replacements and warranty checks.

• Managing backend data using SQL and creating services.• Automating Business Processes within the Siebel Applications with the use of Integration Workflows.• Configuring Siebel application as per the requirement.