Experienced and passionate Team Lead/People Manager with a robust background in Operations, specializing in full-time employee management. With a diverse skill-set, I excel in fostering positive team relationships that contribute to optimal customer service. Proven track record in providing solid vision and leadership to achieve outstanding results. Notable achievements include leading high-performing teams in sales, admin, and installation at Sunrun Power, with a focus on exceeding individual and collective targets. Adept at addressing client escalations to maintain high levels of satisfaction, coordinating team activities for efficient workflows, and leveraging data-driven insights for continuous improvement. With extensive years in the industry, a Six Sigma White and Yellow Belt holder, and a strong commitment to coaching and mentoring, I bring valuable skills in operational excellence and people management.