Prajwal Shetty Email & Phone Number

British Columbia, Canada

1. Providing strategic leadership and directions to the core operations and third-party operations team ensuring alignment with company goals and objectives2. Oversing all aspects of manufacturing operations, including production planning, inventory management, Order processing management, resource allocation, and process optimization3. Driving continuous improvement initiatives to enhance operational efficiency and productivity4. Challenging existing protocols for the pricing and proposal process to ensure optimized efficiency, client satisfaction, and enhanced competitiveness. Developing and implementing policies and procedures to ensure compliance with industry regulations and standards4. Planning, organizing, directing, controlling, and evaluating the procurement activities of the company5. Sourcing, Negotiating, Contracting, and executing agreements to fulfill day-to-day business needs.7. Auditing and processing of claims against suppliers/3PL warehouse also arranging payments to vendors for products or services procured8. Owning, managing, and evaluating profitability by project and working with the Project Management team to project revenue per project. Managing budgetary planning and controlling to optimize resource utilization and achieve financial targets9. Ensuring a good and healthy relationship with the Marketplace OPS Team10. Identification of alternate sources in the event of shortages or delayed deliveries to minimize impact on the organization11. Handling 3PL logistics12. Calculating Landing cost and profitability analysis for all offerings, including both new contracts and existing contract extensions. Preparing and administering bids, requests for quotes, proposals, information, and other vendor documentation13. Performing periodic auditing, maintaining accurate backlog, tracking backlog trends & creating SOP for OPS/CS team14. Supervising a team of 7 people15. Managing SLA, scope of work, and contract terms with service providers

Remote

1. Assisting in the creation, editing, and maintenance of product listings on Magento like the Shopify platform, ensuring accuracy, consistency, and optimization for search engines.2. Monitoring the Magento website for performance, security, and functionality, proactively identifying and addressing any technical issues or bugs.3. Managing day-to-day operations of the Magento platform, including content updates, promotional campaigns, and other functionality within Magento.4. Conducting regular quality checks on the Magento website, ensuring product information, pricing, and promotions are accurate and consistent5. Collaborating with cross-functional teams, including marketing, IT, and customer service, to align e-commerce strategies with business goals and initiatives6. Conduct regular maintenance for search optimization, smart merchandising, and data integrity.Drive B2C sales through the platform7. Collaborating with various departments in large-scale projects, ongoing development, and improvement of the e-commerce platforms.8. Identifying problems and effective solutions to optimize the e-commerce platforms and sales.Ensure the B2B and B2C platforms are performing optimally.9. Working with stakeholders to identify online solutions, recommendations, and website enhancements10. Develop our online catalog and proactively identify issues including images, descriptions, pricing, and shipping policies, and resolve them11. Working with existing and new vendors, and managing digital marketing relationships12. Analytics tracking and reporting, using the analytics to draw insights to improve product positioning13. Monitoring and managing the inventory online and at designated warehouses14. Supervising and mentoring the e-commerce coordinator15. Implementing SEO strategies to improve e-commerce business16. Using project management, Budgeting, and team collaboration platform portals like Monday.com, Asana, Quickbooks, Xero.com, Smart sheets, and Google Sheets

India

1. Proficient in Seller Central and its capabilities within the platform.2. Managing the portfolio through the FBA program, listing innovations, and delisting products.3. Supporting compliance issues by managing ongoing fixes, including working with operations for supporting documentation.4. Maintaining a clean and updated database of products, capturing data within master files.5. Supporting the distribution and operations team through ongoing weekly inventory optimizations.6. Managing the monthly advertising budget by optimizing campaigns and monitoring spend, sales, and ROAS. Support Amazon’s key event calendar through strategic plans to enhance presence.7. Optimizing listings through adequate categorization and ongoing keyword analysis.8. Supporting growth hacking by monitoring sales trends, and order volumes, and sharing insights.9. Promptly address customer satisfaction issues and proactively develop our goodwill process.10. Collaborating cross-functionally with operations, distribution, finance, and US counterparts.11. Planning, forecasting, and liaising to ensure inventory for Fulfillment by Amazon (FBA) to avoid stock-out issues to minimize any lost sales.12. Ensures orders for the product are shipped timely through shipstation, and shipbob and accurate to monitor inventory turns.13. Oversees customer special order procedure (B2B)14. Handling customers raised tickets through Zendesk like the Jira ticketing system.

Chennai, Tamil Nadu, India

1. Assisting sellers/vendors to get well-versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment-related issues, etc.2. Guiding& helping sellers complete onboarding formalities & train them on internal tools.3. Handling various types of cases related to inbounding, product issues, and customer complaints.4. Providing required inputs to the seller to manage customer feedback.5. Co-coordinating with sellers/vendors & internal teams for Catalogue creation & product imaging.6. Reviewing Amazon catalog for content quality based on pre-defined guidelines & coordinating with the internal team to fix the issues for better customer experience.7. Documenting processes & regularly updating existing Sops.8. Reviewing& suggesting SOP changes required if any to the team based on input from Category managers9. Handling various sets of daily, weekly, and monthly business reports.10. Onboarding new processes if required as per the business needs.11. If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.12. Leading Continuous Improvement through Automation of processes by writing SQL Queries.13. working on the inbound issues raised by the warehouse associates which will help in the smooth transition of inventory from the inbound to outbound processes of the warehouse.14. Working with Vendors and Retail managers to improve/rectify the inconsistencies in the catalog that cause inbound issues at the warehouses.15. Creating and improvising Standard operating procedures (SOPs) for warehouse associates which will reduce the dependency and improve the productivity of inbound teams.16. As an Sr. associate, to manage the KPIs of a 10-member team and in turn perform knowledge transfers and mentoring for new members joining the team.

Mangalore Area, India

Merchant Signup/Sourcing 1. Reaching out to the universe of merchants and signing them up for the Paytm marketplace after negotiating the best commissions with sellers. 2. Sourcing catalogs of these merchants and ensuring availability of a wide variety of products. 3. working closely with the merchandising team to get the catalogs live on the marketplace. 4. Handling and being a single point of contact for all existing and new merchants who want to sell on the platform. 5. Generating market information, and bringing in regional expertise/ local flavor in sourcing. Offline wallet (Team leader-sales and operation) 6. Acquiring of new Retail outlets through Channel partners in the assigned territory with an emphasis on creating new footprint. 7. Managing the business relationship with the Distribution network 8. Executing the strategy to appoint Retailers of specific profiles 9. Providing feedback to the Senior Management on all the activities of self, and team and seeking advice for continuous improvement. 10. Maintaining market intelligence on competitor activity and inform Management about any gaps in our product offering. 11. Continually expand and grow transnational Usage & enrolment numbers Ensure strict adherence to the KYC norms & processes in enrolment.

Mangalore

1. Understanding SME needs & pain areas and mapping the same with digital products, solutions & service offerings available with us and our partners. 2. Achieving monthly revenue targets. 3. Increasing key client base. 4. Accountable for digital sales revenue generation along with business development 5. Making presentations/demonstrations to prospective clients. 6. Prospective Clients: Hotels, Restaurants, retail sectors, Doctors, Real estate, automobiles, Builders, Jewelers, saloons & spas, etc. 7. Attending appointments allocated in geographical area/pin code assigned. Responsible for making sales presentations and generating revenue within established company guidelines. 8. Achieving daily, monthly, and annual targets. 9. Providing the right information to the client and selling the right product without engaging in any fraudulent activity. 10. Checking appointments regularly so that they are not missed and online appointments can be tracked. 11. Responsible for attending team and branch meetings on time. 12. Submission of contracts and documents on time to the Sales Coordination department. 13. Responsible for retention of existing clients.

Mangalore Area, India

1. Making cold calls 2. Making appointments with prospective customers. 3. Visiting the customers and arranging for a test drive, as & when required. 4. Convincing the customers by properly demonstrating the features of the car. 5. Planning events in front of banks and malls. 6. Providing necessary details regarding vehicles and prices to customers. 7. Filling details on the BTL event log format. 8. Submitting BTL event log format to TL post-event for lead distribution. 9. Calling allocated customers and opening the Enquiry Form if BTL Enquiry Form opening criteria are satisfied. 10. Creating a physical Enquiry Form and updating details. 11. Preparing a Yellow form with necessary details - requesting all documents from the customer on the day of booking itself. 12. Updating 'vehicle booked' status on the Enquiry Form. 13. Collecting all necessary documents (Loan and Identity related) within 2-3 days of booking and before delivery of the vehicle, from the customer. 14. Updating TL with status and issues (finance, loan, vehicle allocation, etc.). 15. Adhering to any company policies and procedures. 16. Follow up with any clients to make sure that they are satisfied with the product. 17. Finding new target markets and penetrating them to drive sales 18. Discovering how to market products to new users. 19. Achieving monthly targets. 20. Increasing key client base.

Master Of Business Administration - Mba, Business Administration, Management And Operations, 68

Activities and Societies: college president

Bachelor Of Science - Bs, Chemistry, 64

Activities and Societies: NSS leader

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