Roles & Responsibilities in SyniverseRole: - Working as a Team Lead and designation is System Engineer-II Leading the change management and Release deployment team for day to day functioning. Responsible for all changes to the test and productive environments are documented, approved and implemented. Conducting change Management Board meeting daily to review and approve/reject the upcoming changes. Responsible for dispatching and prioritizing all issues to… Show more Roles & Responsibilities in SyniverseRole: - Working as a Team Lead and designation is System Engineer-II Leading the change management and Release deployment team for day to day functioning. Responsible for all changes to the test and productive environments are documented, approved and implemented. Conducting change Management Board meeting daily to review and approve/reject the upcoming changes. Responsible for dispatching and prioritizing all issues to Development teams. Implement the Business Handbook for Change Management and Support Processes. Work on preparing RCA. Monitoring and installing the BI(business intelligent) and ETL related things Deploying the releases and patches on Unix environment and coordinating with other teamsto resolve the issues. Show less

 Technical ResponsibilitiesWork on Escalations : Client Escalations, to join client’s bridges via CS team.Monitoring : Monitoring Team Escalation, open internal call and involve required teams To check in a regular interval if any important alert is missed by monitoring TeamTroubleshooting : System related (top, SAR, dmesg), Infrastructure related (any networkComponent failure), Application related (Out Of… Show more  Technical ResponsibilitiesWork on Escalations : Client Escalations, to join client’s bridges via CS team.Monitoring : Monitoring Team Escalation, open internal call and involve required teams To check in a regular interval if any important alert is missed by monitoring TeamTroubleshooting : System related (top, SAR, dmesg), Infrastructure related (any networkComponent failure), Application related (Out Of Memory, Blocking lock, Thread dump, Connectivity issue - box to box (password less), FTP, Hotfix,Other Tasks : Install packages, rpms, during upgradation/maintenance (enable / disableService in LB, Application restart, service restart), Mentoring new joiners and juniors,Reports upload/download: Need to do manually when automated script fails / not set up / special request / testingConfiguration : Add / remove monitoring checks, Decommission of the services for a co -Brand (client), Batch feed files processing, Db filing monitoring Non Technical ResponsibilitiesDaily Activity Reporting: Morning Report to management (To update management regarding daily issues (our end / client end),upgradation, Failures /), RCA Documentation, SLA Ticket generation, To manage ticketing system, Assign jobs evenly within team to optimize work load v/s man power Show less

operation engineer