Prakash Bharti Email & Phone Number

Dubai, United Arab Emirates

Reporting to VP Boingo International, I am holding a multitasking role which includes :-~ Monitor service levels and review performance reports/dashboards on a regular basis. Communicate/ present to Boingo senior management on venue performance, launch dates, escalations, contracts and user experience~ Gather business and technical requirements necessary to build and expand Boingo solutions, and route to appropriate internal group(s). Solicit new business from venue – provide leads to BD~ Conduct site surveys for constructability and RF design considerations~ Prepare or oversee the preparation of installation and final as-built drawing packages~ Prepare Statements of Work (SOW) and detailed project requirements~ Prepare BOM, SLA, SOW documentation, Raise LPOs~ Prepare and submit status reports to customers and management~ Support field and network engineers during testing phase, as-required~ Supervise Field Engineer network monitoring and incident response performance

Dubai, United Arab Emirates

~ Design IT Infrastructure solutions based on business requirement.~ Identify/Correct bottle necks in the network to optimize Internet Traffic and cloud applications.~ Deploy/troubleshoot new routers and VM servers.~ Troubleshoot WiFi/LAN/WAN issues. ~ Coordinatie with business stake holders for improvement in services~ Work closely with Venue IT Teams for new projects and operational issues~ Liaison with vendors for timely completion of project work and equipment delivery.~ Document the as-built design.~ Conduct Physical and virtual Wi-FI surveys using site survey tools.

Dubai, United Arab Emirates

Clients:- Emaar PJSC (Dubai Mall, Burj Khalifa, Address Hotels), RTA, Al Yousuf LLC~ Ensured closure of all trouble tickets and service requests as per SLA~ Involved in installation, configuration, up-gradation, hardening and troubleshooting of Firewalls, Switches, Routers, IP Phones, IPTV and Access Points~ Handling L2/L3 networks of more than 2000 devices at more than 80 sites.~ Configuration/management of Wireless Setup at large scale using Aruba~ Proactively offered 2nd level support to NOC Team as well as addressed escalations~ Undertook POC of new infrastructure solutions and devices~ Handled fiber uplinks configuration and troubleshooting~ Worked on applying ACLs on Core/Distribution Switches and Firewalls~ Wired/Wireless Network Planning, designing, implementation and troubleshooting~ Effectively liaised with vendors for site handover and support issues.~ Deftly monitored & troubleshoot over network, 3500 Devices using SNMP based tools, like PRTG, Manage Engine Whats up Gold,Syslog and Splunk~ Checked potential network attacks on the Tipping Point IPS and took action accordingly~ Looked after IPAM/DHCP Management using Windows Servers and Infloblox~ Monitored LAN, MPLS & VPN link and coordinated with ISPs for issues~ Carried out checking of bandwidth utilization and root cause in case of threshold breach~ Developed installation notes, write ups and IT-awareness docs~ Oversaw configuration, backup and change management using Solar winds NCM~ Handled Datacenter management and undertook internal audit for proper labeling, cabling ~ Aided System and Application Team to resolve application performance issues~ Handled Problem Tickets (3rd level support) for Desktops and Handheld devices~ Played a key role in establishing automated backup of over 2000 Devices using Solar winds ~ Significantly contributed in adoption of ITSM Process for IT Department~ Been a key member of Noor Islamic Bank Datacenter Migration Team and moved primary DC

Ahmedabad Area, India

* Key Responsibilities~ Assured smooth operation WAN Links, Servers and Routers.Maintained Hardware/Software/Networking and handling IT related responsibilities. Managed AD, Terminal, Symantec antivirus Servers, Application server, File server and user data.~ LAN, WAN Link monitoring and troubleshooting. Coordination with ISPs for link related issues.~ AD/Exchange id creation and applying security policies.~ Procurement of software, Hardware, services and vendor coordination.~ Preparing installation notes and providing training to new employees. * Key Contributions ~ Deployed new exchange server for messaging and migrated all existing POP accounts.~ Setup of Wi-Fi Network at 3 business offices.~ Implemented Symantec Endpoint Server V10 ~ Configured Windows Terminal Server and migrated 300+ Desktop users to Thin Client.~ Helped renovate company website with online payment gateway

Patna, Bihar, India

* Key Responsibilities~ Assuring smooth operation of IT Helpdesk and IT infrastructure deployed across business offices, warehouses and retail outlets. ~ Administering helpdesk and attending second level technical issues involving LAN. WAN, Servers and telecom applications.~ Active Directory, File Server, Antivirus, Patch, DHCP, proxy, WSUS management and backup.~ WAN Link monitoring, troubleshooting. ~ Routers/switches installation and upgrades.~ Preparing installation notes/write ups and providing training to new employees.~ IT Asset Management and vendor coordination.* Key Contributions ~ Integrated IT equipments of Tata Indicoms’s New Mobile Switching Center (MSC) in Bihar, India. ~ Migrated 200+ domain users/PCs. Established Web/FTP/DHCP Server. ~ Established IT setup at more than 90 retail outlets for Tata Indicom Brand. ~ Established intercity WAN from datacenter and business offices on fiber based E1 connectivity.

Patna, Bihar, India

* Key Responsibilities ~ Troubleshoot Dell Servers, Desktops, Laptops, Printers and network equipment.~ Provide onsite Hardware & Network Support to Warranty/AMC customers.~ Provide training to L1 Engineers~ Support pre-sales team in RFP/Tender/Bidding process. * Key Contributions ~ Implemented POLNET project at 70+ different locations in India. POLNET is a VSAT based Intranet between the Police/Military Wireless Centers headquartered at New Delhi, India.https://dcpw.gov.in/polnet.php

Master Of Computer Applications (Mca), Computer Science

Post Graduate Diploma In Information Technology (Mba), Computer/Information Technology Administration And Management

Post Graduate Diploma In Renewable Energy Management (Mba), Energy, Environment, And Natural Resources Law

Diploma In Computer System Maintenance, Computer Hardware Engineering