Professional with broad experience and extensive knowledge in cross-functional IT project management, methodologies and techniques. Consulting, Analyzing, Designing and Managing IT systems projects. Leadership of IT team, delivering wide ranging core LAN/WAN solutions to Organizations.

Provide 3rd level support for operational End User Computing landscape including monitoring, identifying any need for preventive or remedial maintenance through the use of diagnostic tools. End User Computing related services and systems, such as technical specification analysis, evaluation, development, integration and testing, maintenance, release and documentation.

Provided expert IT support to end-user support for over 230 employees at corporate office . Handled escalated technical calls, traveled to various retail locations to setup and troubleshooting hardware and software issues, and handled active directory and exchange server requests. Maintained more than 220 user accounts and 130 plus workstations across multiple platforms. Updated Virus protection