Process Specialist
CurrentCash application:• Download the payments details from Bank statement on daily basis.• Cash apply on daily basis at an invoice detail level within timeline and accuracy as per remittance details. • Follow up with customers and collectors to get the remittance details for the received payments.• Manage deduction process by analyzing customer accounts and research any discrepancy between the payment remittance and the AR SAP system.• Work closely with the Credit department on reconciling customer accounts and resolving issuesCustomer Master Data: • Setup new customer account in ERP as per the client request.• Modifications in customer account like changes in address (Bill to, Ship to), payment terms, etc.• Blocking customer accounts if there are any discrepancies.• Preparing monthly customer changes reportsBilling:• Creating Sales Order and releasing service and product invoices based on PO.• Processing automated invoices requested by client.• Cancellation of invoices based on client request.• Posting debit and credit notes for the price discrepancies and deductions on invoices• Issuance of Manual invoices (Credit Notes & Debit Notes) for intercompany transactions• Delivering invoice copies to customers through Emails, Post and Uploading invoices into customer portals.Reporting:• Review of daily unapplied cash of across sites to ensure necessary follow-ups made bythe team and no unapplied cash left without putting efforts.• Preparing various reports such as customer master changes reports, SLA/KPI and AgingReports.Reconciliations:• Performing daily Bank Reconciliations.• Preparing vendor /customer reconciliations as per agreed SLA.• Providing Statement of Accounts/Ledger to BU’s/Vendor on request.• Sending balance confirmation letters to the vendor & customer on monthly basis as per agreed SLA.• Follow up with vendor and customer to resolve the un-reconciled items.
