Prakash Ganesan Email and Phone Number

Overall Around 16 years of experience and almost 13 years of experience in retail domain roles performed. Extensive experience in SDLC and Solutions acquired by working on diversified projects such as Requirement Analysis, Implementations, Global rollouts, Operation Support, Bespoke developments, Upgrades, Data Migration, Data archiving & TestingExpert in program management for large transformation and large implementation by defining realistic schedule by high control risk management and change management board to deliver in high quality with in the budgetDevelop and nurture senior management (CIO & CIO-1,2) relationships with the customer and work towards their goal by gathering their priorities as well as pro active solution for unseen problems Develop strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manage customer expectations by developing performance metrics & reporting, escalation management & communication plan.Own expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.Hire, lead and provide managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers.Consult in presales & change order negotiations, representing & approving delivery capability & cost solution.Negotiate with and manage 3rd party vendors contributing to contractual requirements.Identify incremental revenue opportunities and supports pursuit activities.Assure compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.