Prakash Ganesan Email and Phone Number

● Lead the migration of Aspect Unified IP Dialer v7.1 to v7.3 and ALM 7.1 to 7.3● Coordinated with vendors like,Level 3, Aspect,VMware,Cisco ● Handle business escalations● Handle and support AQM 8.1,WFM 8.0,UIP 7.3,ALM 7.3● Integration Aspect UIP 7.3 system with Microsoft Lync● Handle and support Sonus gateway● Integration Aspect UIP 7.3 system with CISCO-UCC

● Lead the migration of Aspect Unified IP Dialer v6.5 to v7.2 for US, Europe (EMEA), Asia Pacific (JAPA), Latin America and Canada (LAC) markets.● Coordinated with vendors like, IBM, EMC, HP, Aspect, ATT and NICE call recording teams across time zones, ensuring on time delivery of infrastructure and necessary software for installs.● Setup engineering processes for effective handovers across time zones and established WBA on a daily basis.● Handled business escalations and worked on unique problem resolutions without predetermined solutions● Maintained excellent customer relations with Clients and Vendor partners.● Integration Aspect UIP 7.2 system with CTI -AES.● Integration Aspect UIP 7.2 system with CISCO-UCC

Administration / Trouble shooting of Aspect UIP 6.5.1Administration / Trouble shooting of ALM 3.0Implementation and troubleshooting of Gateway ServerImplementation and troubleshooting of IVR ServerTroubleshooting of Database ServerIVR scripts Design and implementation. Support Issues escalation to concerto software, support teamSetting up Outbound / InboundCall tables to Outbound services AdministrationCreation of filter to maintain the efficiency of call by the outbound servicesIVR Design and implementation.Configuration & Troubleshooting of all kind of technical issue if may require.Implementation and troubleshooting of strategy, dialer,contact list, schemas ,file transfers, scripts and scheduler in ECMSetting up campaigns and target the lists at different dialer in ECMSupporting counterpart for Technical issues

as an aspect 6.6 level 2 support From (; ), transferred to Pune Head Office where we are managing aspect 6.6 Level 3 support for Pan- India branches.; 6 SP2/AQM level 2 support.Administration / Trouble shooting of Aspect / Concerto software’s Ensemblepro 5.2 unified solution and Aspect UIP 6.5.1 and 6.6Implementation and troubleshooting of Gateway ServerImplementation and troubleshooting of IVR ServerTroubleshooting of Centercord ServerTroubleshooting of DMSTroubleshooting of Primary Database ServerIVR scripts Design and implementation. Support Issues escalation to concerto software, support teamPRI lines trouble shootingSetting up Outbound / InboundCall tables to Outbound services AdministrationCreation of filter to maintain the efficiency of call by the outbound servicesManaging the Different Customer issue on Aspect UIP 6.5.1 and 6.6 and Basic Level 1 support on Network. Creation reports using Dataview and Exporting data and Preparing through SQL.Supporting counterpart for Technical issues.Configuration & Troubleshooting of all kind of technical issue if may require.Creation and Maintenance of OU in Windows 2000/2003 ServersMaintaining Primary Domain and additional domainConfiguring and Maintaining of Lotus 6.5 Client SideConfiguring and Maintaining of MSExchange 2007 server Client SideHandling Level1 network issues.Coordinating with service provider for PRI link stability. Documentation of site technical specification details & updating on timely basisMaintaining and configure IBM System X 3650 servers, HP Proliant DL380G5 serverMaintaining and configure HP EVA 8000 SAN boxAQM (Aspect Quality Management) project handling and configuring