Carrier Evaluation, Contract Negotiation, Implementation and on-going vendor Management, Cost analysis and Optimization, Carrier project management, Routing analysis, Dispute resolution, Account Management, Regulatory Compliance, Trouble Reporting and Escalation. • Managed Projects and Collaborated with cross-Functional teams across the Globe including Product, QA Team, Engineering, Marketing, Legal, Finance, Sales and Operations. • Collaborated with Carriers, Service providers to connect Private Dedicated connection on TDM/EPN links, IP Peering, Interface Testing for Voice Origination & Termination services• Design propositions and lead go to market projects to address the needs of targeted segments by working closely with internal teams such as Pricing, Sales, Product Marketing, Supply Chain and Legal• Headed the project Life cycle from evaluation, conception and completion.• Attended Trade shows include Mobile World Congress, Wholesale World Congress, Telecoms world Middle East, Capacity Europe, GCCM.• Vendor Contract Negotiation and Commercial Finalization. • Planning and Working to expand the operations across the Globe. In Terms of carrier technology, Network architecture and complying regulatory Obligations.• Identifying the New Carriers and bringing them to board for Good quality of service, cost optimisation and to support the availability of Global Footprint. • Successfully Managed 40+ Carrier Relations across the Globe & maintained the > 99.995% High Availability of Core Services• Cost Optimization - Followed Various Strategies and reduced the overall operational cost of worth £2 Million. • Saved £450K by pointing system configuration problems (Incorrect country prefix configuration) and actively involved to change the Routing Systems (LCR) • Saved £40k Monthly as I signed a New Deal with a Carrier to have the TN’s free of Cost in 13 Countries. • On boarded 30 + New Telco carriers for various services from Concept to Completion

• Managing key initiatives & programs, coordinating plan and activities of multi-disciplinary and widely geographically located technical teams, dealing with multiple time zones and dynamic resource assignment.• Negotiated Voice IC, SMS IW, Termination and Transit services agreement with Mobile and Fix operators across the Globe. • Analyzed the customer usage trends by type of service (Local, International Calls, SMS and Data) and generated insight driven promotional activities targeting specific user profiles to maximize profitability and minimize churn • Consulted the board to identify the key requirements and draft the outlined business case, developed project plan and scheduled the stages to lead the Project end-to-end. • Developed pricing, tariffs and bundles for Pre-Paid Mobile products and analyzed P&Ls, monitored KPIs and reported to senior management• Liaising with the network architects to finalize the HLD with the operator followed by weekly meetings internally and externally to update the status of the project to meet the deadlines.• Responsible for all commercial aspects of different service providers (Data centers, International Carriers) including initial set up and Expansion. • Successfully Negotiated and completed Several Data Centre Migrations without any Downtime and Reduced the Cost by 40% and optimized the cost by £500k Per Year. • Sucessfully Launched 10+ Countries as Full MVNO within the Budget and on Time as per the Plan.• Saved £1.5M on a deal over 3 years by negotiating with Partner Service Providers on call traffic usage cost and by Ceasing the unused Circuits. • Completed a MVNO project worth £10 Million, 1 month ahead of schedule, and avoided the fine of £1 Million as per the deal and increased the sales by 20% due to the early Launch. • Decreased the churn ratio by 8% by offering Best bundling Prices. Negotiated and decreased the MTR,FTR and Transit Charges with the Carriers and Increased the Profit Margin by 15%

• Supported Project Manager to launch our MVNO Operations across Europe in a B2B environment.• Responsible for Network Operations and Maintenance. • Acted as a bridge between Technical Department and Management. • Effective escalation in case of any incidents .Scheduled and Implemented planned maintenance and provided Incident reports to the operators analyzing the root cause of the incident. • Analyzing the Operational issues and finding solutions as a part of disaster recovery. • Managing and monitoring assigned resources and schedules.• Completed Data centre migration to a new caged site including contract negotiation.• Worked with BT to increase the capacity which involves different procedures for one of our leading product Chilli Talk. (B2B)• Coordinating with internal teams across geographical boundaries (India, Indonesia) and ensuring work packages are delivered.• Implemented Number ranges with IR 21 in All Fix line and Mobile operators across Europe.

My responsibilities include the following: • Design and implementation of Interior routing protocols like RIP, IGRP, EIGRP, OSPF • Implemented and managed inter-vlan and intra-vlan traffic on catalyst 2950 3550 3750 switches. • Configuration of Cisco Routers Series 26xx, Cisco 28xx, Cisco 36xx, Cisco 2950, 3560 and 3750 Switches• Implementing basic strategies for security/Cisco IOS firewalls.• Verifying device configuration & network connectivity using Telnet/Trace route/SSH.• Checking and diagnosing equipment and connectivity along with Faultfinding and Rectifying.