Prakash Joshi Email and Phone Number

• Daily Briefing and De-Briefing to staff on day-to-day task.• Providing necessary training to staff regarding food hygienic, cost controlling of food and non-food items by creating monthly training calendar.• Communicating with management team regarding day-to-day operation report and discussing• Regarding business plan to develop business profits.• Research and creating menu to provide new test to customer.• Keep details of functions and guest data for future business follow up.• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management• Making action plan of the department to achieve daily, monthly and yearly budget.• Ensure that all guests’ requests and queries are responded to promptly and effectively and an Exceptional service is delivered to guests at all times• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning andHousekeeping duties as required• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures

• Ensure Outstanding customer care at all times. • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. • . Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. • Allocate rooms to expected arrivals after checking the guests preferences and special requests.