Prakash Kumar Email & Phone Number

prakash Kumar E-Mail: prakashsingh199@gmail.comContact No.: 9890095796Seeking assignments in Health Insurance Operations & Client Servicing with an organization of high repute preferably in Insurance & Health Care sector PROFILE SUMMARY EMPLOYMENT DETAILSCurrent Employer DetailsSince .AUG 2018....... HEALTH INSURANCE TPA, Noida, as an Asst Manager in Claims Payment mgt .Roles & Responsibilities:Operations Claims Payment Management Client ServicingKey Accounts Administration  Handling all PSU’s staff, retail and corporate clients Maintaining claims payment as well as client servicing for staff and corporate clients . .  Administrative solutions. Reviewing the staff’s performance, determining training needs and scheduling training sessions. Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned departments to settle the query. Resolving escalations from other departments Responsible to monitor Key performance Indicators Responsible for corrective and Preventive action Responsible to ensure Inspection and Correct response to the customer calls. To liaison with major Corporate / Insurer for ID card issues, Claim related issues, Cashless authorizations, Endorsements and Renewal of policies Corporate Presentations. Overall responsible for smooth customer relationship and liaison.Previous Employer DetailsOrganisation Profile From ToVipul Medcorp TPA Pvt. Ltd. Assistant Manager (Health Insurance Operations & Client Servicing ) 9th Feb 2017 16th August 2018Syntel services Pvt. Ltd. Sr.Associate 15th May 2012 20th July 2016Infosys BPO Ltd. Process executive (Health Care Process) 21st march 2011 30th April 2012

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