Prakash Kumar Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

SES 15 VIP QualifierNew Gen 23/24 Star Qualifier

- Managing a pool of 400-500 merchants ranging from Enterprise, Tier1's & Tier2's categorized by potential Gross Volumes merchants are able to bring in within a 12month period, company size/profile, number of outlets etc.- Ability to analyze and interpret data for discussions & report preparations for merchants.- Developing and finding solutions to issues/concerns raised.- Supported the growth of multiple merchant business verticals - Home & Living, Men & Women Fashion, Travel, E-Commerce, Baby & Kids, Beauty & Automotive.- Building & nurturing the on-going relationships as well as building rapport with the newly on-boarded merchants on the platform.- Experience in payments, e-commerce, tech space, finance, operations, marketing which ideally involves all the relevant stakeholders involved to achieve outcomes & solutions.- Ability to have task-management skills to manage time effectively was crucial in this fast paced role.- Build a strong relationship and retain exclusive engagement with the merchants- Owning a strong pipeline of retention and consistent delivery of merchant success and milestone- To ideate and execute campaigns to drive growth for the business.- C-level negotiations and nurtured relationships with top decision makers. Example of merchants such as Malaysia Airlines, JD Sports, Al Ikhsan, Focus Point, Bata, Poney, Zalora, Lorenzo, Stream Empire, OSIM etc.

- Integral role in business pitches/presentations and responsibility inon-boarding of new clients.- Operate as a lead point of contact for all matters specific tocustomers.- Manage new business possibilities- Proactively assess, clarify and validate customers’ needs- Work cross-functionality with business development, marketing,finance and technology teams to ensure smooth and successfuldelivery of solutions.- Forecast potential sales and revenue targets effectively from newand existing markets and maximize sales- Successfully on-boarded large enterprise merchants such as HarveyNorman, Lazo Diamond, Dyson, Skin Renew, Wah Chan etc.

- A dedicated Client Manager overseeing a portfolio of 200 merchants across Australia, focused on driving business developments, maintaining the on-going relationships/partnership in marketing, finance, data analysis and relationship care.- Worked with merchants from multiple industries identifying growth opportunities, solutions & recommendations.- Preparing Business Insights Reports & Portfolio Review presentations.- Identifying franchise opportunities/growth, coverage gaps, strategic solutions & managing operational effectiveness.- Acquire new businesses.- Drive Spend Online.- Quality of conversations and penetration of portfolio >90%- Worked with various internal & external stakeholders to achieve resolutions.

- Utilizing excellent soft skills to build rapport with merchants, using exceptional product knowledge to meet their needs, providing solutions to increase merchants business volume with the objective of ensuring merchant satisfaction & continuing the partnership.- Achieving targets through creative & innovative use of quantitative data and analytics, converting merchants from detractors to promoters of the brand.- Successfully mentored new hires, equipping them with the tools, systems, knowledge sharing, experience and best practices.- Piloted marketing campaigns for merchants.- Top Referred Award for Partner Plus.- Recognized as the highest surcharge reversal individual in the AU market.- Promoted in Career Path to Senior Merchant Specialist.

Being the principal point of contact between a business and my customers. My role was to ensure current customers have the right products and services, identify new customer leads, and pitching in to prospective customers. Helping determine pricing schedules for quotes, promotions, and negotiations from Balance Transfers to Mortgage Loans for Singaporean Customers.

Bachelors Degree In Marketing, Marketing/Marketing Management, General

Diploma Of Education, Business It