Prakash Kumar Email & Phone Number

Lead engagement efforts from problem definition to solution design and deployment, contributing to organizational initiatives to deliver high-quality, value-adding consulting solutions within guidelines, policies, and norms.Experienced Service Architect in AIOps domain with 16+ years of IT industry experience with expertise in:• Assisting clients in integrating Enterprise Monitoring solutions, providing best practices and recommendations.• Assessing customer requirements and proposing optimal Monitoring solutions.• Leading teams in delivering Enterprise Monitoring Solutions, managing tasks, schedules, deliverables, and customer relations for high-visibility projects.• Conducting gap analysis and creating detailed roadmaps with action items and project goals.• Implementing improvement processes and analyzing requirements to develop cost estimates and evaluate alternative solutions.• Liaising with customers, management, and sales teams to understand needs and recommend appropriate solutions.• Implementing and administering APM tools like AppDynamics and Dynatrace, and IPM tools like SolarWinds, CA UIM, MS SCOM, and Microfocus Tools.• Event management using Moogsoft.• Proficient in open-source tools such as Nagios, Zabbix, and Grafana.• Knowledgeable in ITSM tools like ServiceNow.• Excellent interpersonal, communication, documentation, problem-solving, and analytical skills in fast-paced, quality-conscious environments.

Listed skills include Hp Openview, Itil, Unix, Unix Shell Scripting, and 13 others.

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  Visvesvaraya Technological University

  Computer Science