Desired to switch to a more care-centric career path, which ComForCare provides for senior in home care .

Conduct Global Resource and Location strategy firm-wide transformation program for resource optimization in partnership with Consumer Group. Develop operating model and end-state roadmap. define work to Centers of Excellence (CoE), third-party providers, robotics process automation, common taxonomy, and methodology. • Delivered global strategy and execution for consumer business with 150K full-time employees (FTE), developing offshore captives and off-shore and domestic third party of 23K FTE, saving over $300M annually on annual basis, including completing Metro Hub Strategy and increasing utilization of CoE.• Developed global site consolidation strategy for 459 non-branch sites to 125 sites, using criteria of sites per country, process centralization, management of spans and layers, and restructuring funding for large site exit, improving efficiencies 15% and saving 8% in expenses. • Created global vendor optimization strategy, placing 80% of resources in top 5 vendors, lowing management cost 10% due to better pricing. • Selected deployable versus non-deployable work criteria and strategic sites by function and manage operational risk, moving deployable resources from high-cost to medium and low-cost locations, saving up to 50%.

Manage program office across businesses and functions (core operations, credit operations, and customer service). Acted as technical lead for business and operations to understand vision and assess technology needs.• Collaborated as core team member, Direct Banking (Fintech) of digitally-centered Citi banking experience (Leapfrog) pilot, developing key deliverables, including straight through processing (STP) from operations and technology perspective for servicing customers.• Drove reengineering initiatives, saving $100M in 2008 and $250M in 2009.• Led solution-driven approach across functional support areas, delivering strategic global initiatives, quality reporting, and improved performance management, escalating high-risk issues with resolution time and process for product lines. Leveraged system through EBS (banking) and ECS (Cards) with various global initiatives.• Achieved 10% better than plan for overall expenses on base of $3B, deploying services, including e. statement, STP for payments, IVR usage, first resolution for calls servicing, and initial bucket collection from vendors.

• Developed and executed global Enhanced Cards System (ECS), migrating from 12 legacy systems to a single agile digital system, encompassing 22 countries, cardholder base of 5M+, and $90M investment, reducing costs 40%.• Managed investment tracking at global level for LATAM, EMEA, Japan, centralizing technology.• Oversaw business relationships at country, regional and global level, liaising major software vendors and third-party processors, spanning legal, financial control, accounting, and audit, highlighted in annual report in 2004.

Canada Business Head - Non Resident Indian (NRI) Business Marketing and Operations Head – NRI Business Relationship Manager New York – NRI Business

Credit Manager, Eastern India Corporate Bank, Calcutta, IndiaCustomer Accounts, Personnel and Administration - Northern India, New DelhiExecutive Trainee, Hong Kong