Prakash Murugesan Email and Phone Number

• Managing and supporting Windows Server environments including 2012, 2016, and 2019, 2022. • Patching around 2000+ Windows servers on a monthly basis using the Batch patch tool.• Monitoring CPU, memory, and disk usage and addressing problems when a threshold is reached using a SolarWinds monitoring tool.• Active directory user accounts can be managed, created, and deleted.• Decommissioning the application and servers requires planning and execution.• VMware vCenter and ESXI host updates and upgrades, using update manager.• Managing ESXi Servers and VM Machines.• Creating, Managing Virtual Machines using templates.• Handling CPU, memory-related issues in Windows environments.• Working on incident, problem, change management following ITIL standards.• Attending Weekly and Monthly client meetings to provide status updates on the patching related activities and issues. • Raising change orders for patching on a monthly basis.• Analyze disk issues and determine which folder is consuming more using the Tree Size application.• Working on tasks and incidents on a daily basis.

• Providing L3 Support in Windows administration• Installation and Configuration of Windows Server (2012,2016&2019).• Managing Windows and ESX infrastructure support for nearly 2000 + physical servers and 500 + VMS and online stores support.• Managing, creating, and deleting user accounts from Active directory.• Object creation and deletion of windows servers.• Managing WSUS Server and synchronizing the patches from Microsoft in WSUS Server and approving the security patches from WSUS Server after reviewing and doing the testing in test servers before implementing in Production servers to avoid issues.• Handling physical servers via ILO.• Managing patching activity of windows servers.• Planning and executing the process for decommissioning the application and the servers.• Monitoring of Virtual Machine’s & ESX servers (CPU, Memory, Disk Utilization)• Monitoring store servers and online store servers and solving issues on priority.• Disk issues and analyze which folder is consuming more using tree size application.• Working on Template patching.

• Handling Day-to-Day technical queries & providing technical Support for Desktops, Laptops• Backups restore and troubleshooting• Disk Management, Partitions, Folder sharing, Access Permission• Printer and scanners installation and troubleshooting• Installation and troubleshooting of different client software like Citrix, Cisco VPN, VMware, and Remote connectivity• Providing remote support to different locations through Skype and Teams.• Installing, Updating, and troubleshooting Symantec Endpoint Protection and Patches and keep the system under ISMS compliance• Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues• Internet access for the LAN through Proxy setting• Resetting BITLOCKER key as per end user requirements.

• Installing Microsoft Operating system, updating and maintenance• Troubleshooting, assembling of hardware devices• Configure, backup and troubleshooting of outlook• Basic LAN / WAN connectivity and internet troubleshooting• Outlook configuration, backup, restore and troubleshooting• Troubleshooting, assembling of hardware devices• Giving the proper response to the tickets and closing them within the given SLA• User Password Rest and OU Movement. • Creating scope and reservation IP address in DHCP• Configuration of project virtual LAN as per requirement.• Updating the Group Policy as per requirements.• User Password Rest and Unlock the user accounts• Responsible for providing solutions to all Network related issues

• Inspecting and verifying proper working of the system peripherals.• Troubleshooting issues in the user’s pc’s• Configuring and troubleshooting outlook and user’s software’s,• Configuring wireless connections and troubleshooting wireless issues.• Installing & configuring network printer and other software / hardware devices.• Implementing effective customer support systems, helpdesk, and their management• Installing Operating Systems like Windows XP, Windows 7 Application Software’s.• Maintaining & troubleshooting office LAN• Configuration of Outlook 2007, 2010 on Client Machine.• Configure and Managing Local and Network Printers Troubleshooting in Windows Operating Systems.