Prakash Nanda Email and Phone Number

- Developed and implemented a robust onboarding program, reducing onboarding time of 2500 customers onboarded into SAP in Yr.2024.- Conducted training sessions for high value customers, Product training, schemes, EPD, payment process incl( cash / Payment Terms, CF and season based benefits etc.. to customers.- Created user-friendly onboarding materials in collaboration with the Sales Team. User Manual, Application forms, Business Process etc..- Monitored and analyzed customer feedback, leading to increase in customer retention. Managed the onboarding process for key customer, ensuring smooth transitions.- Train customers with apps with adequate them with applications lile, My Lakshya / Dristi/ FC portal, Oder Portal & other Frontend apps etc..- Provided detailed reports on onboarding metrics to senior management, identifying areas for enhancement.Project: Enhanced Onboarding for Corteva customersLed a project to enhance the onboarding process for small and medium-sized business clients, resulting in a 40% reduction in time-to-value.Implemented an automated onboarding system integrated with the SAP &MS - D360, improving efficiency and customer Billing / Material Delivery / Whs Management.Case Study: Personalized Onboarding Plans for High-Value CustomersDeveloped and executed personalized onboarding plans for high-value customers, resulting in a 20% increase in retention rates.Conducted thorough analysis of customer feedback and iteratively improved the onboarding process.

- Managed Customer Billing in SAP R3 with a team size of 10.- Managed AR Collection process & MIS reporting- Managed CF Program successfully for 10 years.- Managed client data, ensuring 99% accuracy during SAP migration and automating data reporting.- Conducted product training, increasing adoption rates by 20%, and aligning features with client needs.- Delivered actionable insights through Power BI and improved segmentation for targeted marketing.- Collaborated with R&D on product enhancements, reducing support tickets by 15%.

- Work with IT & Finance as well as Accounts Payable departments.- Identify and participate in process improvement activities.- Collaborated with accounts payable, finance and IT divisions to address and resolve technical concerns related to billing.- Performed under critical deadlines, as required.- Analyzed unbilled data and provided Accounts Receivable Analysis Reports to the senior team.- Assisted with the deployment of dashboard reports and process improvements.- Troubleshoot and recommend solutions for the handling of escalated billing issues.- Processing dispute or deduction adjustments and writing off balances.- Performing regular dunning by analyzing the reason for overdue balances, creating dunning letters and distributing them, recommending credit applying on overdue, conducting follow-up calls and negotiating with customers to agree with payment plans,- Validating and processing ad-hoc manual invoices, credit, and debit requests, creating invoices and sending them to customers.- Managing collections and credit-related requests and complaints.- Data flow observation and control.- Complete Back Office In charge and take an active part in day-to-day operations.