Identifying and acting on opportunities to improve and update software and systemsDeveloping and implementing IT policy and best practice guides for the organizationDesigning training programs and workshops for staffRunning regular checks on network and data securityConducting regular system auditsOverseeing and determining time frames for major IT projects including system updates, upgrades, migrations, and outages.Managing and reporting on the allocation of IT budgetProviding direction for IT team membersIdentifying opportunities for team training and skills advancement

Project implementation of Monitoring Tools (OpManager, AD Manager Plus, AD Audit Plus, desktop central, Exchange Reporter, AD Self Service Password Manager Pro)Client Visit & Remote Support for all above mention monitoring tools.Product training and consultancy as per the client environment. Project Documentation submission. Support and troubleshooting of related applications.Take part in customer workshops to determine their requirements and to help them understand the 'art of the possible'. Helping customers to automate processes to improve efficiencies and streamline processes. Take part in complex tasks such as migrations, upgrades and performance tuning. Assisting with the estimation of new projects. Working with the Sales team to define new projects

Project implementation (for Server & Storage)Support on existing projectsResearch & development on different platform & applications as per project requirementProviding support to client by remote, telephonic and by visit. SharePoint 2013 Administrator

Roles & Responsibilities:Managing Data Servers, Active Directory Domain, AVAYA System.Cisco Router Configuration (Netting, Tunnel between routes) Router Configuration.Technical Remote Support for your UK and USA offices.Managing more than 200 computers with multiple servers.Maintaining the inventory of the computer systems. (Server, Desktop,). Solving software and hardware-network-virus-related problems. Communicate to Vendors and manage the AMC and routine system support and upgrades. Manage voice support systems VoIP minutes, PRI Lines. Vonage systems etc.Managing servers, chassis system, NAS & SAN storage. Manage and Configure email servers like Google workspace & Office 366.Microsoft Exchange 2010 Install configures and manages.Leading IT team of the head office (UK) and other branches (India, USA).Visited onsite (UK) for project management and technical support

Roles & Responsibilities: Design the whole network system. Wi-fi campusMaintaining the inventory of the computer systems. (Server, Desktop,). Solving software-hardware-network-virus related problems of the users as well as students of R.B. Institute of Management StudiesEscalating the same to the AMC vendor if required and solve it as soon as possible

Roles & Responsibilities: Maintaining the inventory of the computer systems. (Server, Desktop, Thin Client, Laptop). Installed & Distribute Approx. 90 Nos. of Laptop on the time of starting of new batch of management studentsSolving software-hardware-network-virus related problems of the users as well as students of IIPM, Ahmadabad.Escalating the same to the AMC vendor if required and solve it as soon as possible.Monitoring the VPN connectivity with HCL to ensure the maximum utilization of the link.Weekly & Monthly Backup of users Data & Outlook Mail Data.