An accomplished IT professional, certified to CCNA and CompTIA A+ standards, with over 12 years’ experience in delivering technical services, across the Information Technology and Services, and the Security and Investigations sectors. Able to solve complex IT issues, complemented with the ability to identify and implement strategies to drive operational and team performance. Skilled in diagnosing and resolving technical queries and problems, implementing procedures in order that faults can be identified, and providing technical support to clients and internal staff. Has a successful background in re-organising, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable solutions.