• Responsible for deploying Global and foundational onboarding solutions in 90 countries for our TTS Corporate clients, Onboarding Operations and Product partners across 5 value streams• Team of 25+ across regions managing a 28MM book of work• Site lead for Onboarding at Chennai technology Service centre handling Employee and vendor oversight• Part of the Technology Global Management team• Initiatives delivered have resulted in VOC scores of 90+% and VOE score of… Show more • Responsible for deploying Global and foundational onboarding solutions in 90 countries for our TTS Corporate clients, Onboarding Operations and Product partners across 5 value streams• Team of 25+ across regions managing a 28MM book of work• Site lead for Onboarding at Chennai technology Service centre handling Employee and vendor oversight• Part of the Technology Global Management team• Initiatives delivered have resulted in VOC scores of 90+% and VOE score of 95+%• Driving the digitization agenda to enhance Client experience and eliminating manual touch points Show less

• Driving Operational and Technology projects for Asia (15 countries)• Rolled out system workflows for account opening and maintenance process• Leading and driving automation and integration projects• Transformation and process engineering• Evaluating, presenting and implementing productivity efficiency and FTE/cost saving initiatives• Partnered with Global / Country Operations and Business in driving ad-hoc projects for Account services• Implemented value added metrics… Show more • Driving Operational and Technology projects for Asia (15 countries)• Rolled out system workflows for account opening and maintenance process• Leading and driving automation and integration projects• Transformation and process engineering• Evaluating, presenting and implementing productivity efficiency and FTE/cost saving initiatives• Partnered with Global / Country Operations and Business in driving ad-hoc projects for Account services• Implemented value added metrics and dashboards providing relevant insights• Presenting monthly business reviews for Global management teams Show less

• Head of Asia Business Office• Robotics Process Automation, integration projects and Process engineering• Value added metrics and dashboard providing relevant insights to respective audiences. • Strategic initiatives like optimum capacity, Financial analysis relating to FTE’s and tracking financials for COE migrations• Improved data quality and collation process for Regulatory reports• Partnered with Global / Country Operations and Business in driving ad-hoc projects for… Show more • Head of Asia Business Office• Robotics Process Automation, integration projects and Process engineering• Value added metrics and dashboard providing relevant insights to respective audiences. • Strategic initiatives like optimum capacity, Financial analysis relating to FTE’s and tracking financials for COE migrations• Improved data quality and collation process for Regulatory reports• Partnered with Global / Country Operations and Business in driving ad-hoc projects for ASU,Trade, Cash, Commercial Cards and Client Delivery related metrics• Delivered Audit related requirements both internal and external including regulatory reviews• Published high quality decks for Monthly reviews and Client visits Show less

. Functioning as SME for Global Trade Channels and FI’s for steering activities such as business analysis, pre- and post implementation support and product development.. Led a project on implementing FI solutions for a major bank in U.S. Partnered with commercialization teams to provide business feedback which resulted in improved Channel Growth. . Preparing and presenting analysis for project teams’ and management on various priority issues.. Played a lead role in the… Show more . Functioning as SME for Global Trade Channels and FI’s for steering activities such as business analysis, pre- and post implementation support and product development.. Led a project on implementing FI solutions for a major bank in U.S. Partnered with commercialization teams to provide business feedback which resulted in improved Channel Growth. . Preparing and presenting analysis for project teams’ and management on various priority issues.. Played a lead role in the implementation of BOLERO.. Managing product requirements of existing and new Clients.. Leveraging business development opportunities.. Gathering requirements from business perspective, reviewing project documentations like BRDS, FSDs, BTCs and other testing related documents.. Interfacing with testing team/ Support & Operations for ensuring smooth implementations.. Conducting primary research on the current products and services.. Interfacing with clients and verifying the output of testing results with them for final sign-off and delivery.. Conducting employee engagement activities and related projects.. Suggesting process improvements for efficiency gains and process ownership.. Handling various separation and Integration projects. Show less

. Spearheaded the technology platform migration of a Processing system used by Citibank across all its branches and Regional Processing Centers. Successfully guided the onsite and offshore development teams to resolve the defects reported during testing. Completed an Impact Analysis of the new functionalities from an end users perspective. Part of the Virtual Business Analysts team which guides the other projects on the Trade Finance domain. Active participation in branding… Show more . Spearheaded the technology platform migration of a Processing system used by Citibank across all its branches and Regional Processing Centers. Successfully guided the onsite and offshore development teams to resolve the defects reported during testing. Completed an Impact Analysis of the new functionalities from an end users perspective. Part of the Virtual Business Analysts team which guides the other projects on the Trade Finance domain. Active participation in branding efforts of the Company. Single Point of contact for all stakeholder queries. Preparing and conducting Functional reviews and Training sessions. Working with Clients and cross-location teams to ensure consistent and timely delivery. Knowledge sharing with the technical experts on the banking operations and the end-user expectations. Analyze end-user requirements and facilitate system enhancements with the support of the system experts and software developers Show less

. Ensured a smooth cutover to TRIMS, by successfully completing the UAT, from inception through completion after coordinating all aspects and intricacies through Business Test Cases Generation. Performed a full spectrum of prescoping for Citibank EGYPT including tests of controls, evaluation and documentation of Process gaps, ASIS process maps and calculation of OCM. Ensured smooth cutover of Flexcube by successfully completing UAT. Was a part of the cutover implementation team on… Show more . Ensured a smooth cutover to TRIMS, by successfully completing the UAT, from inception through completion after coordinating all aspects and intricacies through Business Test Cases Generation. Performed a full spectrum of prescoping for Citibank EGYPT including tests of controls, evaluation and documentation of Process gaps, ASIS process maps and calculation of OCM. Ensured smooth cutover of Flexcube by successfully completing UAT. Was a part of the cutover implementation team on deputation to Citibank Colombo. Awarded the annual HI-Flier award for 2005Awarded the CIB Hi–Flier for the month of April 2006(among Cash, Trade and Investigations department) Show less