Served as Subject Matter Expert and main point of contact for Payment related applicationOversaw 50+ major new enhancements to existing software systemsAdjusted software parameters to boost performance and incorporate new featuresIdentified and documented critical projects to be used by software developers for future developmentDemonstrated innovative and practical problem-solving skills in high-stress environment which increased business users satisfactionEstablished and maintained positive work environment to enhance retention and productivityMaintained existing applications and designed and delivered new applicationsCross-trained team and maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributionsModified existing self service application to correct coding errors, upgrade interfaces and improve overall performanceInterfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications

Gathered and defined customer requirements to develop clear specifications for creating well-organized project plansWorked with project managers, developers, quality assurance and customers to resolve technical issuesRevised, modularized and updated old code bases to modern development standards, reducing operating costsTrained and mentored junior developers and engineers, teaching skills and working to improve overall team performanceCreated proofs of concept for innovative new solutionsIntroduced methodologies and best practices to software development division to enhance product definition and application customizationSuggested improvements to team and project workflowEvaluated project requirements and specifications and developed software applications that surpassed client expectationsEstimated work hours and tracked progress using Agile/SCRUM methodologyImproved system performance by making proactive adjustments and resolving bugs

Supervised material flow, storage and global order fulfillmentObserved machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errorsReported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules